Calle Del Cid Guest Home
Mission Viejo · 0.1 mi · 6 beds
CitationsNoneSubstantiated0
Heritage Pointe
27356 Bellogente, Mission Viejo, CA, 92691
Residential care home for the elderly225 licensed beds17 citations on recordHospice waiver
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. State records show 3 Type A and 14 Type B citations against Heritage Pointe in Mission Viejo, California, arising from complaint investigations. Type A is the state's most serious category. Of 85 complaint allegations investigated, 18 were substantiated. State licensing has visited 61 times, most recently on 3/25/2026.
225licensed beds
3Type A citations, from complaints
14Type B citations, from complaints
18 / 85allegations substantiated
61visits on record
On the licence
What this home is licensed to accept
Limits the state set on the licence — not services the operator advertises.
Non-ambulatory · up to 225Bedridden · up to 20Hospice waiver · 30 bedsDementia care
225 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN (10 BEDRIDDEN IN DEMENTIA UNIT AND 10 BEDRIDDEN IN RESIDENTIAL UNIT). HOSPICE WAIVER FOR 30. NEW MANAGEMENT COMPANY, LIFE CARE SERVICES, LLC, EFFECTIVE
Inspection history
How often has the state visited, and what did it find?
California reports these categories separately. They are reproduced separately and never added together, because the state’s own headline figure counts complaint investigations only.
Complaint investigationsWhere the state's headline citation figure comes from45 visits · 3 A · 14 B
Routine inspectionsScheduled licensing visits4 visits · no citations
Other visitsFollow-ups, incident visits and case management12 visits · 3 A · 7 B
Complaints
What did complaint investigations find?
SubstantiatedInvestigators found the allegation to be true18
InconclusiveNot enough evidence either way0
UnsubstantiatedEvidence did not support the allegation44
UnfoundedDetermined not to have happened23
On file
Reports held by the state
46 reports, newest first. Each one opens in full — the inspector’s own account of the visit, not our summary of it.
Facility Evaluation Report08/05/2026
Complaint Investigation Report03/25/2026
Facility Evaluation Report03/11/2026
Complaint Investigation Report01/27/2026
Complaint Investigation Report01/21/2026
Complaint Investigation Report09/25/2025
Complaint Investigation Report07/22/2025
Complaint Investigation Report05/22/2025
Complaint Investigation Report05/22/2025
Complaint Investigation Report05/14/2025
Facility Evaluation Report05/14/2025
Complaint Investigation Report04/09/2025
Complaint Investigation Report01/31/2025
Complaint Investigation Report01/31/2025
Complaint Investigation Report07/01/2024
Facility Evaluation Report03/28/2024
Complaint Investigation Report11/28/2023
Complaint Investigation Report11/28/2023
Complaint Investigation Report11/02/2023
Facility Evaluation Report11/02/2023
Complaint Investigation Report10/25/2023
Complaint Investigation Report10/25/2023
Complaint Investigation Report10/19/2023
Complaint Investigation Report06/29/2023
Complaint Investigation Report06/02/2023
Complaint Investigation Report04/26/2023
Complaint Investigation Report03/14/2023
Facility Evaluation Report01/27/2023
Complaint Investigation Report01/18/2023
Facility Evaluation Report01/18/2023
Facility Evaluation Report09/23/2022
Facility Evaluation Report08/31/2022
Facility Evaluation Report08/02/2022
Facility Evaluation Report06/06/2022
Complaint Investigation Report05/19/2022
Complaint Investigation Report05/12/2022
Facility Evaluation Report05/12/2022
Facility Evaluation Report05/10/2022
Complaint Investigation Report03/16/2022
Complaint Investigation Report03/16/2022
Complaint Investigation Report03/16/2022
Facility Evaluation Report03/11/2022
Facility Evaluation Report03/03/2022
Complaint Investigation Report12/09/2021
Complaint Investigation Report12/09/2021
Facility Evaluation Report12/09/2021
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Pacific Solstice Integrative Clinic
Mission Viejo · 0.3 mi · 30 beds
CitationsNoneSubstantiated0
Graceful Day Personal Home Care, LLC
Mission Viejo · 0.4 mi
CitationsNoneSubstantiated0
Quality Senior Living at Morena
Mission Viejo · 0.4 mi · 6 beds
CitationsNoneSubstantiated0
Ventana ARF - la Sierra
Mission Viejo · 0.4 mi · 6 beds
CitationsNoneSubstantiated0
BC Acutis, INC.
Mission Viejo · 0.4 mi
CitationsNoneSubstantiated0
Contact
Ask Heritage Pointe a question
Goes to this facility alone. We take no commission if you move in, so we have no reason to steer you anywhere.
Source: California Department of Social Services, Community Care Licensing — facility transparency record. Retrieved 2026-08-20. Facility number 300607488.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction