Complaint Investigation Report

Regarding the allegation that Facility overcharged resident. , the following has been concluded: Based on a review of email exchanges between facility staff and R1's authorized representatives along with staff interviews and a review of R1's billing records for the period of November 2021 until February 2022, it was confirmed that additional charges for tray service were charged to the resident in spite of the ongoing policy to waive the fees in question during the occurrence of outbreaks of COVID-19 as well as during periods of illness experienced by the resident. The allegation is therefore found to be Substantiated, meaning that the preponderance of evidence standard has been met.

A Type B citation is issued on the attached form LIC9099-D

An exit interview was conducted and a copy of this report along with appeal rights were provided to a facility representative.