Complaint Investigation Report

300607488-3-16-2022-22-AS-AORZ-CKTQ7V-20221103115543

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/29/2021 and conducted by Evaluator Rosie Quiroz

COMPLAINT CONTROL NUMBER: 22-AS-20210329143158

-Staff did not prevent residents from engaging in inappropriate interactions

On today's date, Licensing Program Analyst (LPA) Rosie Quiroz, was greeted, COVID-19 screened and met with Director of HealthCare (DOHC) Tracii Brown for the purpose to deliver findings for a complaint investigation. The initial 10-day visit was completed on 4/02/2021 by LPA Barrett.

During the course of this investigation, LPA Quiroz conducted interviews, conducted facility walk through inspection observations on 12/9/2021, reviewed documents including but not limited to Resident roster, staff roster, Resident Physician ReportsNeeds and Services Appraisals for 4 of 4 residents.

It was alleged that "Staff did not prevent residents from engaging in inappropriate interactions." During the course of this investigation, LPA Quiroz conducted multiple interviews with interviewees, 7 of 7 interviewees denied allegation of "Staff did not prevent residents from engaging in inappropriate interactions."

Based on a review of the documentation, observations and interviews conducted, we have found the complaint allegation of "Staff did not prevent residents from engaging in inappropriate interactions,” is deemed UNFOUNDED, meaning that the allegation was false, could not have happened or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with (DOHC)Tracii Brown and a copy of this report was provided at exit.