Complaint Investigation Report

During the course of the interviews ED stated that the residents were notified of the issue via the facility speaker and that residents did not have a complaint.

Based on LPA's observation and information gathered during the investigation, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

LPA Ramirez conducted an exit interview with ED Mendez, and a copy of this report was provided to the facility.