Senior Care Records.

Complaint Investigation Report

Heritage Pointe, Mission Viejo03/16/2022Licence 300607488

Census146
Date signed03/16/2022 02:25:29 PM
The inspector’s account

Based on a review of the documentation, observations and interviews conducted, we have found the complaint allegation of "Facility failed to safeguard resident's property," is deemed UNSUBSTANTIATED; meaning although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

An exit interview was conducted with (DOHC)Tracii Brown and a copy of this report was provided at exit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction