Complaint Investigation Report

300607488-5-12-2022-22-AS-AJLO-CEKLT3-20220519090138

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/14/2022 and conducted by Evaluator Rosie Quiroz

COMPLAINT CONTROL NUMBER: 22-AS-20220314153540

-Facility staff refused to provide resident with clean towels

On today's date, Licensing Program Analyst (LPA) LPA Rosie Quiroz made an unannounced complaint visit to conduct 10 day visit for the above allegations. LPA Quiroz was greeted, COVID-19 screened, granted entry and met with Director of Health Care (DOHC) Tracii Brown and explained the reason for the visit.

On today's date, LPA Quiroz interviewed 8 interviewees and obtained and reviewed the following documentation: Resident roster, staff roster, housekeeping cleaning schedule, House keeping department voicemail messages, physician reports and needs and services plans for four residents. Regarding the allegation "Facility Staff refused to provide resident with clean towels," the investigation revealed the following: Seven of seven interviewees indicated sufficient amount of towels are being provided to residents during housekeeping scheduled day and when requested as needed. 8 of 8 interviewees indicated receiving their towels. Therefore the allegation "Facility Staff refused to provide resident with clean towels," is deemed UNFOUNDED, meaning the allegations is false, could not have happened and/or is without a reasonable basis.

This report was reviewed with Tracii Brown, Director of Health Care and a copy of this report was provided at exit. ***This is an Amended Report***