Senior Care Records.

Complaint Investigation Report

Heritage Pointe, Mission Viejo01/31/2025Licence 300607488

Census109
Date signed01/31/2025 03:06:13 PM
The inspector’s account

Five out of five residents interviewed state satisfaction with facility and indicate staff is good to them. Based on interviews conducted and records reviewed, the allegations are deemed UNFOUNDED, meaning that the allegations were false, could not have happened and/or are without a reasonable basis.

Exit interview conducted and a copy of this report was left at the facility.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction