Complaint Investigation Report

An additional follow-up facility visit was conducted on November 15, 2022. LPA attempted or conducted interviews with a total of thirteen (13) individuals receiving care and supervision at the facility.

Regarding the allegation that Facility phone system is not working, the following has been concluded: Based on staff interviews and resident interviews conducted during multiple visits to the facility conducted between the months of February and November 2022, the majority of accounts gathered confirmed that on multiple instances they had been unable to use the facility's telephone system due to technical issues happening at the time, or to difficulties in navigating a telephone system too complicated in regards to their technical abilities. Therefore, the allegation is found to be Substantiated, meaning that during the course of the investigation, the preponderance of evidence standard has been met.

An attached form LIC9099D was generated to one cited deficiency per Title 22 of the California Code of Regulations.

At the time of the present visit, the phone systems for the facility were demonstrated to be operational. As a result, the issued citation was cleared and a Plan of Corrections clearance letter was provided to the facility.

An exit interview was conducted and a copy of this report along with appeal rights was provided and left with facility representative.