Senior Care Records.

Complaint Investigation Report

Heritage Pointe, Mission Viejo12/09/2021Licence 300607488

Census151
Date signed12/09/2021 02:16:11 PM
The inspector’s account

Based on a review of the documentation, observations and interviews conducted, this department has found the complaint allegation of "Insufficient staffing to meet the resident's needs," is deemed UNSUBSTANTIATED; meaning although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

This report was reviewed with Executive Director Mike Silvermen and Tracii Brown Director of Health Care. A copy of this report was provided at exit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction