Senior Care Records.

Facility Evaluation Report

Heritage Pointe, Mission Viejo08/05/2026Licence 300607488

Capacity225
Census101
Date signed08/05/2026 02:44:21 PM
The inspector’s account

Licensing Program Analysts (LPA) Joseph Alejandre and Taylor Simerly made an unannounced visit to conduct a case management visit. LPAs met with Miguel Silva, Director of Memory Care and Sage and explained the reason for the visit. On July 31, 2026, the Agency received a special incident report (SIR) that Resident 1 (R1) left the facility unattended on July 27, 2026. On July 27, 2026 at 12:58 pm staff observed that R1 was missing. Staff began searching for R1 in the nearby neighborhoods. R1 was found down the street and law enforcement was called. R1 was assessed by paramedics and determined there was no need to transport R1 to the hospital. Paramedics released R1 to facility staff and staff transported R1 back to the facility. R1's family then discharged the resident from the facility that same day around 6pm. A review of records show that R1's last doctor's visit was on June 5, 2026. R1's physician report LIC602A states that R1 has been diagnosed with Dementia and cannot leave the facility unassisted. The Director of Memory Care and Sage reported that they have provided training to their staff and increased safety checks. The Director of Memory Care and Sage stated that the employee who left the gate propped open and allowed R1 to elope was terminated at the start of their next shift the following day. Facility is responsible for R1 and R1 resided in memory care. Staff verified R1 left the facility unattended. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of the report provided along with appeal rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction