Villa Crest Nursing and Retirement Center
Manchester · 1.3 mi · 126 beds
Citations0Substantiated0
Holy Cross Health Center
357 ISLAND POND ROAD, Manchester, NH, 03109
Nursing home40 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 1 deficiency against Holy Cross Health Center in Manchester, New Hampshire at its most recent standard inspection on 2026-02-25. Medicare rates it 5 out of 5 overall.
5 / 5Medicare overall rating
40certified beds
1deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.2
Potential for minimal harmThe least serious band.0
Most recentFD
The last 2 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · F0868 · 2025-01-03 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles4 of 5
StaffingNurse hours per resident, adjusted for how sick residents are5 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS4.69926
Nursing staff turnoverShare of nursing staff who left in a year34.3%
Ownership
Who owns Holy Cross Health Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| SISTERS OF HOLY CROSS, INC./U.S. REGION | Organization | 100% | since 05/11/1995 |
| HOFFLER, ANNE | Individual | NOT APPLICABLE | since 01/01/2024 |
| LAMARRE, MARIE BLANCHE | Individual | NOT APPLICABLE | since 01/01/2024 |
| MARTIN, THERESE | Individual | NOT APPLICABLE | since 01/01/2024 |
| MURPHY, KELLY | Individual | NOT APPLICABLE | since 01/01/2017 |
| COULOMBE, KELLI | Individual | NOT APPLICABLE | since 02/22/2022 |
| DINARDO, SUSAN | Individual | NOT APPLICABLE | since 11/19/2013 |
| EAFRATI, JODY | Individual | NOT APPLICABLE | since 01/05/2004 |
| FARRA, RAPHAEL | Individual | NOT APPLICABLE | since 03/01/2018 |
| FRASER, STEPHANIE | Individual | NOT APPLICABLE | since 02/26/2014 |
| ISHAK, VICTOR | Individual | NOT APPLICABLE | since 12/01/2008 |
| OLIVEIRA, JESSICA | Individual | NOT APPLICABLE | since 07/15/2022 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Hanover Hill Health Care Center
Manchester · 1.5 mi · 124 beds
Citations0Substantiated0
ST Joseph Residence
Manchester · 1.7 mi · 22 beds
Citations0Substantiated0
Saint Teresa Rehabilitation & Nursing Center
Manchester · 2.0 mi · 51 beds
Citations0Substantiated0
Maple Leaf Health Care Center
Manchester · 2.7 mi · 114 beds
Citations0Substantiated0
Mount Carmel Rehabilitation and Nursing Center
Manchester · 2.7 mi · 122 beds
Citations0Substantiated0
Contact
Ask Holy Cross Health Center a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 305074.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction