Arbor House
South San Francisco · 0.2 mi · 4 beds
Citations7Substantiated7
Serra Highlands Senior Living
501 King Drive, Daly City, CA, 94015
Residential care home for the elderly120 licensed beds9 citations on recordHospice waiver
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. State records show 3 Type A and 6 Type B citations against Serra Highlands Senior Living in Daly City, California, arising from complaint investigations. Type A is the state's most serious category. Of 43 complaint allegations investigated, 8 were substantiated. State licensing has visited 35 times, most recently on 5/20/2026.
120licensed beds
3Type A citations, from complaints
6Type B citations, from complaints
8 / 43allegations substantiated
35visits on record
On the licence
What this home is licensed to accept
Limits the state set on the licence — not services the operator advertises.
Non-ambulatory · up to 120Hospice waiverAge 60 and over
AGE RANGE 60 AND OVER. APPROVED FOR 120 NON-AMBULATORY RESIDENTS. HOSPICE WAIVER APPROVED FOR SIX (6) RESIDENTS. NEW MGT CO, DALY CITY 2 MGR LLC, EFFECTIVE 2/3/25.
Inspection history
How often has the state visited, and what did it find?
California reports these categories separately. They are reproduced separately and never added together, because the state’s own headline figure counts complaint investigations only.
Complaint investigationsWhere the state's headline citation figure comes from19 visits · 3 A · 6 B
Routine inspectionsScheduled licensing visits3 visits · no citations
Other visitsFollow-ups, incident visits and case management13 visits · 4 A · 9 B
Complaints
What did complaint investigations find?
SubstantiatedInvestigators found the allegation to be true8
InconclusiveNot enough evidence either way0
UnsubstantiatedEvidence did not support the allegation35
UnfoundedDetermined not to have happened0
On file
Reports held by the state
28 reports, newest first. Each one opens in full — the inspector’s own account of the visit, not our summary of it.
Complaint Investigation Report05/20/2026
Facility Evaluation Report04/28/2026
Complaint Investigation Report04/28/2026
Facility Evaluation Report03/13/2026
Complaint Investigation Report03/13/2026
Facility Evaluation Report03/05/2026
Complaint Investigation Report03/05/2026
Complaint Investigation Report02/18/2026
Facility Evaluation Report01/27/2026
Complaint Investigation Report01/27/2026
Facility Evaluation Report01/16/2026
Complaint Investigation Report06/17/2025
Facility Evaluation Report04/24/2025
Facility Evaluation Report04/17/2025
Facility Evaluation Report04/04/2025
Complaint Investigation Report03/07/2025
Complaint Investigation Report02/24/2025
Complaint Investigation Report12/04/2024
Facility Evaluation Report05/15/2024
Facility Evaluation Report04/23/2024
Facility Evaluation Report04/09/2024
Complaint Investigation Report03/27/2024
Facility Evaluation Report03/19/2024
Complaint Investigation Report02/07/2024
Facility Evaluation Report03/17/2023
Facility Evaluation Report02/21/2023
Facility Evaluation Report04/21/2022
Facility Evaluation Report04/08/2022
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
San Felipe House
South San Francisco · 0.2 mi · 6 beds
CitationsNoneSubstantiated0
Kasa Jomi
South San Francisco · 0.2 mi · 4 beds
CitationsNoneSubstantiated0
Rustan Adult Residential Care Home
Daly City · 0.2 mi · 6 beds
CitationsNoneSubstantiated0
Bel Amor III
South San Francisco · 0.3 mi · 6 beds
Citations1Substantiated1
Rose Amor
South San Francisco · 0.4 mi · 6 beds
CitationsNoneSubstantiated0
Contact
Ask Serra Highlands Senior Living a question
Goes to this facility alone. We take no commission if you move in, so we have no reason to steer you anywhere.
Source: California Department of Social Services, Community Care Licensing — facility transparency record. Retrieved 2026-08-20. Facility number 415601127.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction