Complaint Investigation Report

415601127-5-20-2026-14-AS-ACON-DUHPLF-20260528112439

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/18/2026 and conducted by Evaluator Komal Curley

COMPLAINT CONTROL NUMBER: 14-AS-20260518120834

Staff do not ensure the facility is properly maintained

On May 20, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced 10-day complaint visit. LPA met with Administrator, Joshua Lambengco and explained the purpose of the visit.

Regarding the allegation, staff do not ensure the facility is properly maintained, according to the reporting party, a vacant resident was observed with two ventilation ducts, one of which was blocked with what appeared to be either a portion of a ceiling tile or a complete ceiling tile which can pose a potential danger to residents as the other ventilation duct was observed not to be working.

During the investigation, LPA toured a random sample of resident rooms, made observations, and interviewed staff. Based on observations, LPA observed 1-2 ventilation ducts in each room, in addition to either a window or a sliding door. According to staff interviewed, the facility has a central heating and cooling conditioning system that comes out the ventilation ducts. LPA observed at least one and/or both ventilation ducts to be working in the resident rooms observed. According to staff and resident interviewed, the only reason the ventilation ducts are closed is if residents request for it to be closed. Based on observations and interviews conducted, the department has determined that although the above allegation may have happened or is valid, there is no a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is UNSUBSTANTIATED. Report is reviewed with administrator and a copy is provided.