Senior Care Records.

Complaint Investigation Report

Serra Highlands Senior Living, Daly City03/13/2026Licence 415601127

Census50
Date signed03/13/2026 02:20:02 PM
The inspector’s account

Based on training records reviewed, there are 7 med-techs in total and both S1 and S2 did not complete their 16 hours of initial training prior to administering medications to residents in care. In addition, based on training records reviewed, LPA did not observe med-techs receiving their annual on-the-job training in relation to policies and procedures regarding medications on top of their initial required training to be able to administer medication to residents in care. The facility was unable to provide me any documentation to show med-techs are receiving their annual on-the-job training.

Based on information collected and files reviewed, the preponderance of evidence standard has been met, therefore the above allegation is found to be substantiated. Deficiencies of the California Code of Regulations, Title, 22 cited on the LIC9099-D. Failure to correct the deficiencies may result in civil penalties.

Report is reviewed with Resident Services Director and a copy is provided with appeal rights.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction