Complaint Investigation Report

415601127-12-4-2024-14-AS-KHOS-DBSREQ-20241209115755

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/25/2024 and conducted by Evaluator Komal Charitra

COMPLAINT CONTROL NUMBER: 14-AS-20241125161351

Facility faucets used by residents for personal care do not deliver hot water

On December 4, 2024, Licensing Program Analyst (LPA) Komal Charitra conducted an unannounced 10-day complaint visit. LPA met with Administrator, Shayan Ghesiar and Business Office Manager, Natice Coles and explained the purpose of the visit.

Regarding the allegation, facility faucets used by residents for personal care do not deliver hot water, according to the reporting party, the facility has failed to provide adequate bathing shower water temperature above 86 degrees.

During the visit, LPA measured water temperature which includes faucets and showers in 5 resident rooms on the first floor and 5 resident rooms on the second floor. Water temperature throughout the facility measured between 105-107.2 degrees F.

Based on observations conducted, the department has determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Report is reviewed with Administrator and a copy is provided