West Vue Nursing and Rehabilitation Center
West Plains · 0.9 mi · 130 beds
Citations0Substantiated0
Brooke Haven Healthcare
1410 NORTH KENTUCKY AVENUE, West Plains, MO, 65775
Nursing home120 licensed beds0 citations on record
2 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 7 deficiencies against Brooke Haven Healthcare in West Plains, Missouri at its most recent standard inspection on 2026-03-03. 1 finding has been recorded at the actual-harm level. Medicare has fined it 1 time, totalling $10,033. Medicare rates it 4 out of 5 overall.
4 / 5Medicare overall rating
120certified beds
7deficiencies at the last inspection
0immediate-jeopardy findings on record
1actual-harm findings on record
1federal fines, $10,033
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.28
Potential for minimal harmThe least serious band.0
Most recentDDDDDDDGFDDDDDDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies · F0569 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · F0645 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-03-03 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-12-06 · standard survey · Actual harm to a resident
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies · F0570 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies · F0661 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · F0699 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · F0758 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies · F0814 · 2024-12-06 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below4 of 5
Health inspectionBased on the last three inspection cycles4 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS3.88578
Nursing staff turnoverShare of nursing staff who left in a year50%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$10,033
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Brooke Haven Healthcare
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| WILLOW HEALTH CARE INC | Organization | 100% | since 11/01/2003 |
| ALTER, SHIRLEY | Individual | NOT APPLICABLE | since 07/02/2019 |
| CLARK, SHEILA | Individual | NOT APPLICABLE | since 12/01/2010 |
| MILLER, SHERRY | Individual | NOT APPLICABLE | since 09/01/2009 |
| WILLIAMSON, JACKIE | Individual | NOT APPLICABLE | since 10/14/2009 |
| ALTER, SHIRLEY | Individual | NOT APPLICABLE | since 07/02/2019 |
| AUALA, ELQUIN | Individual | NOT APPLICABLE | since 05/11/2004 |
| OGDEN, JAMES | Individual | NOT APPLICABLE | since 05/11/2004 |
| MILLER, SHERRY | Individual | NOT APPLICABLE | since 09/01/2009 |
| WILLOW HEALTH CARE INC | Organization | NOT APPLICABLE | since 11/01/2003 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
NHC Healthcare, West Plains
West Plains · 1.4 mi · 114 beds
Citations0Substantiated0
Contact
Ask Brooke Haven Healthcare a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 265400.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction