Brooke Haven Healthcare
West Plains · 1.4 mi · 120 beds
Citations0Substantiated0
NHC Healthcare, West Plains
211 DAVIS DRIVE, West Plains, MO, 65775
Nursing home114 licensed beds0 citations on record
2 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 5 deficiencies against NHC Healthcare, West Plains in West Plains, Missouri at its most recent standard inspection on 2025-02-07. Medicare rates it 5 out of 5 overall.
5 / 5Medicare overall rating
114certified beds
5deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.13
Potential for minimal harmThe least serious band.0
Most recentEEDDDFEEEEEDD
The last 13 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-02-07 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-02-07 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2025-02-07 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · F0698 · 2025-02-07 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2025-02-07 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · F0623 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · F0625 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · F0700 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2022-02-18 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles5 of 5
StaffingNurse hours per resident, adjusted for how sick residents are4 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS3.54465
Nursing staff turnoverShare of nursing staff who left in a year47.7%
Ownership
Who owns NHC Healthcare, West Plains
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| NHC/DELAWARE INC | Organization | NOT APPLICABLE | since 02/01/2000 |
| MORGAN STANLEY INSTITUTIONAL ADVISORS LLC | Organization | NOT APPLICABLE | since 11/08/2024 |
| RECTOR, MELVIN | Individual | NOT APPLICABLE | since 02/01/2000 |
| RECTOR, MELVIN | Individual | NOT APPLICABLE | since 02/01/2000 |
| NATIONAL HEALTHCARE CORPORATION | Organization | NOT APPLICABLE | since 02/01/2000 |
| NHC-OP LP | Organization | NOT APPLICABLE | since 02/01/2000 |
| BIDWELL, CHARLES | Individual | NOT APPLICABLE | since 11/21/2025 |
| DODSON, VICKI | Individual | NOT APPLICABLE | since 06/01/2019 |
| KIDD, BRIAN | Individual | NOT APPLICABLE | since 01/01/2017 |
| LAWING, JENNIPHER | Individual | NOT APPLICABLE | since 02/02/2026 |
| RECTOR, MELVIN | Individual | NOT APPLICABLE | since 02/01/2000 |
| ROGERS, HEATHER | Individual | NOT APPLICABLE | since 01/31/2026 |
Part of the NATIONAL HEALTHCARE CORPORATION group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
West Vue Nursing and Rehabilitation Center
West Plains · 1.7 mi · 130 beds
Citations0Substantiated0
Contact
Ask NHC Healthcare, West Plains a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 265155.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction