Reservoir Center for Health & Rehabilitation, the
Marlborough · 2.2 mi · 144 beds
Citations0Substantiated0
Marlborough Hills Rehabilitation & Health Care Cen
121 NORTHBORO ROAD, Marlborough, MA, 01752
Nursing home186 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 14 deficiencies against Marlborough Hills Rehabilitation & Health Care Cen in Marlborough, Massachusetts at its most recent standard inspection on 2025-03-11, 1 of them arising from complaints. 1 finding has been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 1 time, totalling $71,202. Medicare rates it 1 out of 5 overall.
1 / 5Medicare overall rating
186certified beds
14deficiencies at the last inspection
1immediate-jeopardy findings on record
1actual-harm findings on record
1federal fines, $71,202
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.1
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.37
Potential for minimal harmThe least serious band.1
Most recentDDDDDDJGFFEDDDDDDDBD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-10-14 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies · F0742 · 2025-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies · F0553 · 2025-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · F0623 · 2025-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-03-11 · standard survey · Immediate jeopardy to resident health or safety
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2025-03-11 · standard survey · Actual harm to a resident
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · F0838 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · F0655 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · F0694 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · F0698 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · F0726 · 2025-03-11 · standard survey · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2025-03-11 · standard survey · No actual harm, potential for minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2024-02-28 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below1 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are2 of 5
Quality measuresResident outcomes reported by the home1 of 5
Nurse hours per resident per dayReported by the home to CMS3.38691
Nursing staff turnoverShare of nursing staff who left in a year27.3%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$71,202
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Marlborough Hills Rehabilitation & Health Care Cen
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| ATHENA HEALTH CARE SYSTEMS MA III LLC | Organization | 100% | since 06/01/2014 |
| CHAKALOS-SANTILLI, VALERIE | Individual | 6% | since 07/01/2015 |
| CURTIS, DIANE | Individual | NO PERCENTAGE PROVIDED | since 06/01/2014 |
| MOSIER, MICHAEL | Individual | 7% | since 06/01/2014 |
| REZENDES, LORRIE | Individual | NO PERCENTAGE PROVIDED | since 04/26/2017 |
| SANTILLI, LAWRENCE | Individual | 62% | since 07/01/2018 |
| SENRA, PRISCILLA | Individual | NO PERCENTAGE PROVIDED | since 12/15/2020 |
| MOSIER, MICHAEL | Individual | NOT APPLICABLE | since 06/01/2014 |
| SANTILLI, LAWRENCE | Individual | NOT APPLICABLE | since 07/01/2018 |
| ATHENA HEALTH CARE ASSOCIATES, INC. | Organization | NOT APPLICABLE | since 06/01/2014 |
Part of the ATHENA HEALTHCARE SYSTEMS group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Alliance Health at Coleman
Northborough · 4.1 mi · 45 beds
Citations0Substantiated0
Beaumont Rehab & Skilled Nursing CTR - Westboro
Westborough · 4.4 mi · 152 beds
Citations0Substantiated0
Beaumont Rehab & Skilled Nursing CTR - Northboro
Northborough · 4.6 mi · 96 beds
Citations0Substantiated0
Whittier Westborough Transitional Care Unit
Westborough · 4.7 mi · 19 beds
Citations0Substantiated0
Alliance Health at Marie Esther
Marlborough · 4.9 mi · 78 beds
Citations0Substantiated0
Contact
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 225063.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction