Heritage Hall Big Stone Gap
2045 VALLEY VIEW DRIVE, Big Stone Gap, VA, 24219
Yes. Federal inspectors cited 5 deficiencies against Heritage Hall Big Stone Gap in Big Stone Gap, Virginia at its most recent standard inspection on 2023-02-01. 6 findings have been recorded at the actual-harm level. Medicare has fined it 2 times, totalling $71,620. Medicare rates it 4 out of 5 overall.
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2024-11-19 · from a complaint · Actual harm to a resident
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2024-11-19 · from a complaint · Actual harm to a resident
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2024-11-19 · from a complaint · Actual harm to a resident
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2024-11-19 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2023-08-15 · from a complaint · Actual harm to a resident
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2023-02-01 · standard survey · No actual harm, potential for more than minimal harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · F0657 · 2023-02-01 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2023-02-01 · standard survey · No actual harm, potential for more than minimal harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · F0692 · 2023-02-01 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · F0698 · 2023-02-01 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2021-05-12 · standard survey · Actual harm to a resident
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies · F0740 · 2021-05-12 · standard survey · Actual harm to a resident
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0607 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Perform COVID19 testing on residents and staff.
Infection Control Deficiencies · F0886 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies · F0646 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · F0692 · 2021-05-12 · standard survey · No actual harm, potential for more than minimal harm
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
What Medicare has fined this home
Who owns Heritage Hall Big Stone Gap
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| EAST, THOMAS | Individual | NOT APPLICABLE | since 11/20/2012 |
| HOPKINS, WILLIAM | Individual | NOT APPLICABLE | since 07/23/2010 |
| DALTON, BRAD | Individual | NOT APPLICABLE | since 07/11/2024 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 04/21/2014 |
| EAST, THOMAS | Individual | NOT APPLICABLE | since 11/20/2012 |
| GALLANT, CASSANDRA | Individual | NOT APPLICABLE | since 07/11/2024 |
| DALTON, BRAD | Individual | NOT APPLICABLE | since 04/01/2024 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 04/21/2014 |
| DALTON, BRAD | Individual | NOT APPLICABLE | since 04/01/2024 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 04/21/2014 |
| EAST, THOMAS | Individual | NOT APPLICABLE | since 04/21/2014 |
| GALLANT, CASSANDRA | Individual | NOT APPLICABLE | since 07/11/2024 |
Part of the HERITAGE HALL group.
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 495135.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction