{
 "id": "495135",
 "kind": "snf",
 "kind_label": "Nursing home",
 "name": "Heritage Hall Big Stone Gap",
 "slug": "heritage-hall-big-stone-gap",
 "path": "/va/wise/big-stone-gap/heritage-hall-big-stone-gap",
 "address": {
  "street": "2045 VALLEY VIEW DRIVE",
  "city": "Big Stone Gap",
  "county": "Wise",
  "state": "VA",
  "state_name": "Virginia",
  "zip": "24219"
 },
 "phone": "2765233000",
 "coords": [
  36.87556,
  -82.754779
 ],
 "capacity": 180,
 "residents_per_day": 165.5,
 "status": "Medicare and Medicaid",
 "licensee": "Big Stone Gap Life Care LLC",
 "administrator": null,
 "licensed_since": "1983-02-10",
 "last_visit": "2023-02-01",
 "visits_total": null,
 "citations": {
  "type_a": null,
  "type_b": null,
  "basis": "Not applicable: certified federally, not cited by the state"
 },
 "citations_by_visit_type": {
  "complaint": {
   "visits": null,
   "type_a": null,
   "type_b": null
  },
  "inspection": {
   "visits": null,
   "type_a": null,
   "type_b": null
  },
  "other": {
   "visits": null,
   "type_a": null,
   "type_b": null
  }
 },
 "allegations": {
  "substantiated": null,
  "inconclusive": null,
  "unsubstantiated": null,
  "unfounded": null,
  "investigated": null
 },
 "capabilities": {},
 "capabilities_raw": null,
 "reports_on_file": 0,
 "reports": [],
 "federal": {
  "ownership_type": "For profit - Corporation",
  "chain": "HERITAGE HALL",
  "in_hospital": false,
  "ccrc": false,
  "abuse_icon": false,
  "special_focus": null,
  "ratings": {
   "overall": 4,
   "health_inspection": 3,
   "staffing": 2,
   "quality": 5
  },
  "cycle1": {
   "date": "2023-02-01",
   "total": 5,
   "standard": 5,
   "complaint": 0
  },
  "fines": {
   "count": 2,
   "dollars": 71620,
   "penalties": 2
  },
  "staffing": {
   "nurse_hours_per_resident_day": 3.10709,
   "turnover_pct": 26.6
  },
  "on_record": {
   "immediate_jeopardy": 0,
   "actual_harm": 6,
   "potential_harm": 35,
   "minimal": 0
  },
  "penalties_on_file": {
   "count": 2,
   "dollars": 71620
  },
  "owners": [
   {
    "name": "EAST, THOMAS",
    "role": "Individual",
    "since": "since 11/20/2012",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "HOPKINS, WILLIAM",
    "role": "Individual",
    "since": "since 07/23/2010",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, BRAD",
    "role": "Individual",
    "since": "since 07/11/2024",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, ROBERT",
    "role": "Individual",
    "since": "since 04/21/2014",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "EAST, THOMAS",
    "role": "Individual",
    "since": "since 11/20/2012",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "GALLANT, CASSANDRA",
    "role": "Individual",
    "since": "since 07/11/2024",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, BRAD",
    "role": "Individual",
    "since": "since 04/01/2024",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, ROBERT",
    "role": "Individual",
    "since": "since 04/21/2014",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, BRAD",
    "role": "Individual",
    "since": "since 04/01/2024",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "DALTON, ROBERT",
    "role": "Individual",
    "since": "since 04/21/2014",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "EAST, THOMAS",
    "role": "Individual",
    "since": "since 04/21/2014",
    "share": "NOT APPLICABLE"
   },
   {
    "name": "GALLANT, CASSANDRA",
    "role": "Individual",
    "since": "since 07/11/2024",
    "share": "NOT APPLICABLE"
   }
  ]
 },
 "deficiencies": [
  {
   "date": "2024-11-19",
   "tag": "0600",
   "sev": "G",
   "complaint": true
  },
  {
   "date": "2024-11-19",
   "tag": "0684",
   "sev": "G",
   "complaint": true
  },
  {
   "date": "2024-11-19",
   "tag": "0760",
   "sev": "G",
   "complaint": true
  },
  {
   "date": "2024-11-19",
   "tag": "0880",
   "sev": "D",
   "complaint": true
  },
  {
   "date": "2023-08-15",
   "tag": "0689",
   "sev": "G",
   "complaint": true
  },
  {
   "date": "2023-02-01",
   "tag": "0656",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2023-02-01",
   "tag": "0657",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2023-02-01",
   "tag": "0684",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2023-02-01",
   "tag": "0692",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2023-02-01",
   "tag": "0698",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0689",
   "sev": "G",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0740",
   "sev": "G",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0607",
   "sev": "E",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0842",
   "sev": "E",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0886",
   "sev": "E",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0578",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0580",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0609",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0646",
   "sev": "D",
   "complaint": false
  },
  {
   "date": "2021-05-12",
   "tag": "0692",
   "sev": "D",
   "complaint": false
  }
 ],
 "source": {
  "name": "Centers for Medicare & Medicaid Services, Nursing Home Care Compare",
  "retrieved": "2026-07-29",
  "licence_number": "495135"
 }
}