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Phoenix of Maple Heights

19900 CLARE AVE, Maple Heights, OH, 44137

Nursing home99 licensed beds0 citations on record
Call 2166623343DirectionsAsk a question
6 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. Federal inspectors cited 20 deficiencies against Phoenix of Maple Heights in Maple Heights, Ohio at its most recent standard inspection on 2024-06-13, 2 of them arising from complaints. Medicare rates it 2 out of 5 overall.

2 / 5Medicare overall rating
99certified beds
20deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found

Every deficiency on record, by how serious CMS judged it

CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.

Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.42
Potential for minimal harmThe least serious band.2
Most recent

The last 20 findings, newest first

Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Resident Rights Deficiencies · F0584 · 2024-06-13 · from a complaint · No actual harm, potential for more than minimal harm

F

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Nursing and Physician Services Deficiencies · F0727 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

F

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Administration Deficiencies · F0868 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

F

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · F0880 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

F

Implement a program that monitors antibiotic use.

Infection Control Deficiencies · F0881 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

F

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Infection Control Deficiencies · F0882 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

F

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Pharmacy Service Deficiencies · F0757 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

E

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Pharmacy Service Deficiencies · F0758 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

E

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Pharmacy Service Deficiencies · F0761 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

E

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Resident Rights Deficiencies · F0550 · 2024-06-13 · from a complaint · No actual harm, potential for more than minimal harm

D

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Resident Assessment and Care Planning Deficiencies · F0644 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies · F0656 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

Quality of Life and Care Deficiencies · F0691 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Provide safe and appropriate respiratory care for a resident when needed.

Quality of Life and Care Deficiencies · F0695 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Quality of Life and Care Deficiencies · F0698 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Quality of Life and Care Deficiencies · F0740 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Provide routine and 24-hour emergency dental care for each resident.

Quality of Life and Care Deficiencies · F0790 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Make sure that a working call system is available in each resident's bathroom and bathing area.

Environmental Deficiencies · F0919 · 2024-06-13 · standard survey · No actual harm, potential for more than minimal harm

D

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Administration Deficiencies · F0838 · 2024-06-13 · standard survey · No actual harm, potential for minimal harm

C

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Nursing and Physician Services Deficiencies · F0947 · 2024-06-13 · standard survey · No actual harm, potential for minimal harm

C
Medicare’s own rating

How CMS scores this home

These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.

OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are1 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.27008
Nursing staff turnoverShare of nursing staff who left in a year61.9%
Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Jennings Hall

Garfield Heights · 4.2 mi · 156 beds

Citations0Substantiated0
Contact

Ask Phoenix of Maple Heights a question

This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.

What is needed

Phoenix of Maple Heights has not claimed this page, so there is nobody here to deliver a message to. We will not take your details and sit on them. Call them on 2166623343 — the number is from their licence record.

Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 365520.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction