Harris Hill Center, Genesis Healthcare
Concord · 2.4 mi · 85 beds
Citations0Substantiated0
Havenwood-heritage Heights
33 CHRISTIAN AVENUE, Concord, NH, 03301
Nursing home70 licensed beds0 citations on record
3 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 2 deficiencies against Havenwood-heritage Heights in Concord, New Hampshire at its most recent standard inspection on 2026-04-22. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
70certified beds
2deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.6
Potential for minimal harmThe least serious band.1
Most recentFFEDEDB
The last 7 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · F0851 · 2026-04-22 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-04-22 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · F0883 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · F0758 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2024-02-22 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2024-02-22 · standard survey · No actual harm, potential for more than minimal harm
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies · F0637 · 2024-02-22 · standard survey · No actual harm, potential for minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are4 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS5.22804
Ownership
Who owns Havenwood-heritage Heights
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| CITIZENS BANK NA | Organization | NOT APPLICABLE | since 11/01/2013 |
| CITIZENS FUNDING CORPORATION | Organization | NOT APPLICABLE | since 08/25/2016 |
| NEW HAMPSHIRE HEALTH AND EDUCATION FACILITIES AUTHORITY | Organization | NOT APPLICABLE | since 11/01/2013 |
| WEAVER, SUZANNE | Individual | NOT APPLICABLE | since 07/17/2019 |
| GILL, DAVID | Individual | NOT APPLICABLE | since 04/15/2021 |
| HATFIELD, DOUGLAS | Individual | NOT APPLICABLE | since 04/30/2016 |
| RANKIN, GORDON | Individual | NOT APPLICABLE | since 10/15/2018 |
| SKABO, SEAN | Individual | NOT APPLICABLE | since 09/15/2022 |
| SLEPIAN, BETH | Individual | NOT APPLICABLE | since 09/16/2017 |
| SNOW WADE, LISA | Individual | NOT APPLICABLE | since 04/06/2017 |
| SPARKS, ANNA MARIE | Individual | NOT APPLICABLE | since 04/15/2012 |
| UDALOY, JOHN | Individual | NOT APPLICABLE | since 04/15/2015 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Presidential Oaks
Concord · 3.0 mi · 85 beds
Citations0Substantiated0
Pleasant View Center
Concord · 3.4 mi · 176 beds
Citations0Substantiated0
Contact
Ask Havenwood-heritage Heights a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 305016.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction