Cleveland Pines
Shelby · 1.5 mi · 120 beds
Citations0Substantiated0
White Oak Manor-shelby
401 N Morgan Street, Shelby, NC, 28150
Nursing home160 licensed beds0 citations on record
1 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 5 deficiencies against White Oak Manor-shelby in Shelby, North Carolina at its most recent standard inspection on 2025-08-28, 3 of them arising from complaints. 2 findings have been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 5 times, totalling $42,972. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
160certified beds
5deficiencies at the last inspection
2immediate-jeopardy findings on record
3actual-harm findings on record
5federal fines, $42,972
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.2
Actual harmA resident was harmed, but not placed in immediate danger.3
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.13
Potential for minimal harmThe least serious band.0
Most recentGEDGDFFDGEEEDDDJJD
The last 18 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2026-03-12 · from a complaint · Actual harm to a resident
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2025-08-28 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-08-28 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-07-23 · from a complaint · Actual harm to a resident
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2025-07-23 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2024-10-21 · from a complaint · No actual harm, potential for more than minimal harm
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · F0882 · 2024-10-21 · from a complaint · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2024-10-21 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-05-23 · from a complaint · Actual harm to a resident
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · F0679 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · F0809 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-05-23 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2023-02-28 · standard survey · Immediate jeopardy to resident health or safety
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2023-02-28 · standard survey · Immediate jeopardy to resident health or safety
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2023-02-28 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are2 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS3.43487
Nursing staff turnoverShare of nursing staff who left in a year62.8%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS5
Total fined$42,972
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one6
Ownership
Who owns White Oak Manor-shelby
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| MORGAN STANLEY INSTITUTIONAL ADVISORS LLC | Organization | NOT APPLICABLE | since 11/08/2024 |
| ABERNATHY, JAMES | Individual | NOT APPLICABLE | since 08/01/2024 |
| ADAMS, ROBERT | Individual | NOT APPLICABLE | since 08/01/2024 |
| ADAMS, WILLIAM | Individual | NOT APPLICABLE | since 08/01/2024 |
| FLATT, BEN | Individual | NOT APPLICABLE | since 08/01/2024 |
| FLATT, STEPHEN | Individual | NOT APPLICABLE | since 08/01/2024 |
| HASSAN, EMIL | Individual | NOT APPLICABLE | since 08/01/2024 |
| KIDD, BRIAN | Individual | NOT APPLICABLE | since 08/01/2024 |
| LAROCHE, RICHARD | Individual | NOT APPLICABLE | since 01/13/1998 |
| MCCREARY, JOSH | Individual | NOT APPLICABLE | since 08/01/2024 |
| TRAIL, SANDRA | Individual | NOT APPLICABLE | since 08/01/2024 |
| ADAMS, ROBERT | Individual | NOT APPLICABLE | since 01/13/1998 |
Part of the NATIONAL HEALTHCARE CORPORATION group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Contact
Ask White Oak Manor-shelby a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 345171.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction