Holland Home - Raybrook Manor
Grand Rapids · 0.4 mi · 101 beds
Citations0Substantiated0
Optalis Health & Rehabilitation at Kent-crossing
2320 E Beltline SE, Grand Rapids, MI, 49546
Nursing home182 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 27 deficiencies against Optalis Health & Rehabilitation at Kent-crossing in Grand Rapids, Michigan at its most recent standard inspection on 2026-03-19, 19 of them arising from complaints. 2 findings have been recorded at the actual-harm level. Medicare rates it 1 out of 5 overall.
1 / 5Medicare overall rating
182certified beds
27deficiencies at the last inspection
0immediate-jeopardy findings on record
2actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.67
Potential for minimal harmThe least serious band.0
Most recentGEEEEDDDDDDDDDDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2026-03-19 · from a complaint · Actual harm to a resident
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · F0921 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · F0561 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · F0582 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · F0584 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0602 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0605 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0607 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies · F0637 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · F0644 · 2026-03-19 · standard survey · No actual harm, potential for more than minimal harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · F0693 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · F0756 · 2026-03-19 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below1 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS3.74592
Nursing staff turnoverShare of nursing staff who left in a year56.1%
Ownership
Who owns Optalis Health & Rehabilitation at Kent-crossing
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| OM HOLDCO 7 LLC | Organization | NO PERCENTAGE PROVIDED | since 07/01/2025 |
| PINAL R. PATEL 2020 IRREVOCABLE FAMILY TRUST UAD 10-6-2020 | Organization | NO PERCENTAGE PROVIDED | since 07/01/2025 |
| PATEL, RAJAN | Individual | NOT APPLICABLE | since 07/01/2025 |
| PATEL, RAJAN | Individual | NOT APPLICABLE | since 07/01/2025 |
| OPTUM MANAGEMENT SOLUTIONS. INC | Organization | NOT APPLICABLE | since 07/01/2025 |
| LINK, ERIC | Individual | NOT APPLICABLE | since 07/01/2025 |
| MILLER-GILL, DESHONIQUE | Individual | NOT APPLICABLE | since 07/01/2025 |
| NWANKWO, UCHEBIKE | Individual | NOT APPLICABLE | since 07/01/2025 |
| SHARON, ROBERT | Individual | NOT APPLICABLE | since 07/01/2025 |
| 2320 E BELTLINE AVE SE PROPCO LLC | Organization | NOT APPLICABLE | since 07/01/2025 |
| CLIFTONLARSONALLEN LLP | Organization | NOT APPLICABLE | since 07/01/2025 |
| OPTUM MANAGEMENT SOLUTIONS. INC | Organization | NOT APPLICABLE | since 07/01/2025 |
Part of the OPTALIS HEALTH & REHABILITATION group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Valley Health Center
Grand Rapids · 1.8 mi · 20 beds
Citations0Substantiated0
Mission Point Nursing & Physical Rehabilitation Ce
Grand Rapids · 2.1 mi · 58 beds
Citations0Substantiated0
Optalis Health and Rehabilitation of Grand Rapids
Grand Rapids · 2.3 mi · 120 beds
Citations0Substantiated0
Holland Home Breton Rehabilitation & Living Centre
Grand Rapids · 2.8 mi · 58 beds
Citations0Substantiated0
Clark Retirement Community
Grand Rapids · 3.2 mi · 39 beds
Citations0Substantiated0
Contact
Ask Optalis Health & Rehabilitation at Kent-crossing a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 235103.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction