Optalis Health & Rehabilitation at Kent-crossing
Grand Rapids · 0.4 mi · 182 beds
Citations0Substantiated0
Holland Home - Raybrook Manor
2121 Raybrook SE, Grand Rapids, MI, 49546
Nursing home101 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 3 deficiencies against Holland Home - Raybrook Manor in Grand Rapids, Michigan at its most recent standard inspection on 2026-03-12, 2 of them arising from complaints. 1 finding has been recorded at the actual-harm level. Medicare rates it 5 out of 5 overall.
5 / 5Medicare overall rating
101certified beds
3deficiencies at the last inspection
0immediate-jeopardy findings on record
1actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.19
Potential for minimal harmThe least serious band.1
Most recentEDDGFFDDDDDDDDDDDBEE
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · F0584 · 2026-03-12 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2025-12-23 · from a complaint · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2025-12-23 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-02-05 · standard survey · Actual harm to a resident
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · F0583 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · F0585 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · F0657 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · F0810 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-02-05 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2024-01-26 · from a complaint · No actual harm, potential for more than minimal harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · F0644 · 2024-01-26 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-01-26 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2024-01-26 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · F0883 · 2024-01-26 · standard survey · No actual harm, potential for more than minimal harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · F0726 · 2024-01-26 · standard survey · No actual harm, potential for minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2023-11-29 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2023-11-29 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles4 of 5
StaffingNurse hours per resident, adjusted for how sick residents are5 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS4.77208
Nursing staff turnoverShare of nursing staff who left in a year31.3%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS0
Total fined$0
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Holland Home - Raybrook Manor
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| CHRISTIAN LIVING SERVICES | Organization | 100% | since 01/01/2009 |
| DEMAAGD, SCOTT | Individual | NOT APPLICABLE | since 07/01/2025 |
| HIDALGO, CARLOS | Individual | NOT APPLICABLE | since 07/01/2022 |
| JOHNSON, MARK | Individual | NOT APPLICABLE | since 07/21/2021 |
| KNIBBE, DAVID | Individual | NOT APPLICABLE | since 12/01/2016 |
| MALBURG, GARY | Individual | NOT APPLICABLE | since 07/01/2012 |
| NAGELKERK, JEAN | Individual | NOT APPLICABLE | since 07/01/2015 |
| SANCHEZ, NELSON | Individual | NOT APPLICABLE | since 07/01/2017 |
| SEGOVIA, GILBERT | Individual | NOT APPLICABLE | since 07/01/2022 |
| SMITH, DAVID | Individual | NOT APPLICABLE | since 07/01/2022 |
| THOLE, NICK | Individual | NOT APPLICABLE | since 12/01/2016 |
| URSUL, MARY | Individual | NOT APPLICABLE | since 07/01/2012 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Valley Health Center
Grand Rapids · 1.8 mi · 20 beds
Citations0Substantiated0
Optalis Health and Rehabilitation of Grand Rapids
Grand Rapids · 2.1 mi · 120 beds
Citations0Substantiated0
Mission Point Nursing & Physical Rehabilitation Ce
Grand Rapids · 2.3 mi · 58 beds
Citations0Substantiated0
Clark Retirement Community
Grand Rapids · 2.8 mi · 39 beds
Citations0Substantiated0
Holland Home Breton Rehabilitation & Living Centre
Grand Rapids · 2.9 mi · 58 beds
Citations0Substantiated0
Contact
Ask Holland Home - Raybrook Manor a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 235440.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction