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Norwood Healthcare

460 WASHINGTON STREET, Norwood, MA, 02062

Nursing home170 licensed beds0 citations on record
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6 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. Federal inspectors cited 19 deficiencies against Norwood Healthcare in Norwood, Massachusetts at its most recent standard inspection on 2026-02-09, 2 of them arising from complaints. 5 findings have been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 6 times, totalling $190,588. Medicare rates it 1 out of 5 overall.

1 / 5Medicare overall rating
170certified beds
19deficiencies at the last inspection
5immediate-jeopardy findings on record
2actual-harm findings on record
6federal fines, $190,588
What the inspectors found

Every deficiency on record, by how serious CMS judged it

CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.

Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.5
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.57
Potential for minimal harmThe least serious band.4
Most recent

The last 20 findings, newest first

Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

Administration Deficiencies · F0777 · 2026-05-05 · from a complaint · No actual harm, potential for more than minimal harm

D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies · F0656 · 2026-02-09 · standard survey · Immediate jeopardy to resident health or safety

J

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies · F0689 · 2026-02-09 · standard survey · Immediate jeopardy to resident health or safety

J

Have a plan that describes the process for conducting QAPI and QAA activities.

Administration Deficiencies · F0865 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

F

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Administration Deficiencies · F0867 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

F

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

Administration Deficiencies · F0868 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

F

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Administration Deficiencies · F0944 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

F

Honor the resident's right to organize and participate in resident/family groups in the facility.

Resident Rights Deficiencies · F0565 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

E

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

Resident Rights Deficiencies · F0585 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

E

Ensure services provided by the nursing facility meet professional standards of quality.

Resident Assessment and Care Planning Deficiencies · F0658 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

E

Assist a resident in gaining access to vision and hearing services.

Quality of Life and Care Deficiencies · F0685 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

E

Implement a program that monitors antibiotic use.

Infection Control Deficiencies · F0881 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

E

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

Resident Rights Deficiencies · F0553 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

D

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0605 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

D

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Pharmacy Service Deficiencies · F0756 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

D

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · F0812 · 2026-02-09 · standard survey · No actual harm, potential for more than minimal harm

D

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Resident Rights Deficiencies · F0628 · 2026-02-09 · standard survey · No actual harm, potential for minimal harm

B

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Nutrition and Dietary Deficiencies · F0805 · 2026-02-09 · standard survey · No actual harm, potential for minimal harm

B

Ensure services provided by the nursing facility meet professional standards of quality.

Resident Assessment and Care Planning Deficiencies · F0658 · 2025-11-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

Resident Rights Deficiencies · F0559 · 2025-02-11 · from a complaint · No actual harm, potential for more than minimal harm

D
Medicare’s own rating

How CMS scores this home

These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.

OverallCombines the three below1 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are4 of 5
Quality measuresResident outcomes reported by the home2 of 5
Nurse hours per resident per dayReported by the home to CMS3.47719
Nursing staff turnoverShare of nursing staff who left in a year25%
Penalties

What Medicare has fined this home

FinesCivil money penalties imposed by CMS6
Total fined$190,588
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one6
Ownership

Who owns Norwood Healthcare

Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.

OwnerRoleShareSince
DELL'ANNO, DAMIANIndividualNOT APPLICABLEsince 09/01/2017
STEPHAN, WILLIAMIndividualNOT APPLICABLEsince 09/01/2017
NEXT STEP HEALTHCARE LLCOrganizationNOT APPLICABLEsince 09/01/2017
GOWDA, SAVITHAIndividualNOT APPLICABLEsince 07/22/2024
WOOLFE, ELISABETHIndividualNOT APPLICABLEsince 04/07/2025
NEXT STEP HEALTHCARE LLCOrganizationNOT APPLICABLEsince 07/01/2025
GOWDA, SAVITHAIndividualNOT APPLICABLEsince 07/22/2024
WOOLFE, ELISABETHIndividualNOT APPLICABLEsince 04/07/2025

Part of the NEXT STEP HEALTHCARE group.

Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Contact

Ask Norwood Healthcare a question

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What is needed

Norwood Healthcare has not claimed this page, so there is nobody here to deliver a message to. We will not take your details and sit on them. Call them on 7874448383 — the number is from their licence record.

Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 225343.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction