Regalcare at Greenfield
Greenfield · 0.7 mi · 120 beds
Citations0Substantiated0
Charlene Manor Extended Care Facility
130 COLRAIN ROAD, Greenfield, MA, 01301
Nursing home123 licensed beds0 citations on record
2 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 1 deficiency against Charlene Manor Extended Care Facility in Greenfield, Massachusetts at its most recent standard inspection on 2026-02-26. 2 findings have been recorded at the actual-harm level. Medicare has fined it 3 times, totalling $99,366. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
123certified beds
1deficiencies at the last inspection
0immediate-jeopardy findings on record
2actual-harm findings on record
3federal fines, $99,366
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.41
Potential for minimal harmThe least serious band.4
Most recentGDDGEEEDDDDDDDDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · F0688 · 2026-02-26 · standard survey · Actual harm to a resident
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-05-06 · from a complaint · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2025-03-12 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2024-11-06 · standard survey · Actual harm to a resident
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · F0558 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · F0725 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · F0582 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0604 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · F0622 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · F0655 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · F0657 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate foot care.
Quality of Life and Care Deficiencies · F0687 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · F0692 · 2024-11-06 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS3.74957
Nursing staff turnoverShare of nursing staff who left in a year50.7%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS3
Total fined$99,366
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one3
Ownership
Who owns Charlene Manor Extended Care Facility
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| CEC MANAGEMENT SYSTEMS INC | Organization | 100% | since 12/30/2022 |
| INTEGRITUS HEALTHCARE INC | Organization | NO PERCENTAGE PROVIDED | since 12/30/2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | Organization | NO PERCENTAGE PROVIDED | since 02/01/2022 |
| BRAGDON, TRICIA | Individual | NOT APPLICABLE | since 01/01/2024 |
| JONES, WILLIAM | Individual | NOT APPLICABLE | since 12/30/2022 |
| RESNEVIC, KATHRYN | Individual | NOT APPLICABLE | since 01/01/2024 |
| GINGRAS, MARCIE JO | Individual | NOT APPLICABLE | since 02/01/2022 |
| JONES, WILLIAM | Individual | NOT APPLICABLE | since 12/30/2022 |
| CEC MANAGEMENT SYSTEMS INC | Organization | NOT APPLICABLE | since 02/01/2022 |
| INTEGRITUS HEALTHCARE MANAGEMENT SERVICES INC | Organization | NOT APPLICABLE | since 02/01/2022 |
| GINGRAS, MARCIE JO | Individual | NOT APPLICABLE | since 02/01/2022 |
| JONES, WILLIAM | Individual | NOT APPLICABLE | since 12/30/2022 |
Part of the INTEGRITUS HEALTHCARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Poet's Seat Healthcare Center
Greenfield · 2.3 mi · 63 beds
Citations0Substantiated0
Contact
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 225304.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction