Webster House
Palo Alto · 0.0 mi · 54 beds
CitationsNoneSubstantiated0
Webster House
437 WEBSTER STREET, Palo Alto, CA, 94301
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 2 deficiencies against Webster House in Palo Alto, California at its most recent standard inspection on 2025-01-30. Medicare rates it 5 out of 5 overall.
5 / 5Medicare overall rating
145certified beds
2deficiencies at the last inspection — opens the federal record at Medicare.gov0immediate-jeopardy findings on record — opens the federal record at Medicare.gov0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.23
Potential for minimal harmThe least serious band.0
Most recentDDDEEEEEDDDDDDDDDDEE
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2025-01-30 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-01-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · F0585 · 2023-07-20 · from a complaint · No actual harm, potential for more than minimal harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · F0700 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · F0804 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies · F0637 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · F0693 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · F0758 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · F0851 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2023-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · F0804 · 2019-11-15 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2019-11-15 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles5 of 5
StaffingNurse hours per resident, adjusted for how sick residents are5 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS5.0503
Nursing staff turnoverShare of nursing staff who left in a year20.6%
Ownership
Who owns Webster House
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| FRONT PORCH COMMUNITIES AND SERVICES | Organization | 100% | since 04/01/2022 |
| DURANTEAU, NANCY | Individual | NOT APPLICABLE | since 04/01/2021 |
| FORTE, VINCENT | Individual | NOT APPLICABLE | since 04/01/2021 |
| HANDY, JOANNE | Individual | NOT APPLICABLE | since 04/01/2021 |
| JACOBS, LAURA | Individual | NOT APPLICABLE | since 01/01/2019 |
| KROEKER, KEVIN | Individual | NOT APPLICABLE | since 01/01/2018 |
| MCGOVERN, MARION | Individual | NOT APPLICABLE | since 01/01/2017 |
| SPENCER, PETER | Individual | NOT APPLICABLE | since 01/01/2026 |
| TONNU, DIEMLAN | Individual | NOT APPLICABLE | since 01/01/2018 |
| WESSON, OLIVER | Individual | NOT APPLICABLE | since 01/01/2017 |
| WHITTAKER, SUSAN | Individual | NOT APPLICABLE | since 01/23/2018 |
| KELLY, SEAN | Individual | NOT APPLICABLE | since 03/06/2023 |
Part of the FRONT PORCH group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Lytton Gardens Community Care
Palo Alto · 0.1 mi · 55 beds
Citations4Substantiated4
La Selva
Palo Alto · 0.2 mi · 12 beds
Citations1Substantiated1
Channing House
Palo Alto · 0.4 mi · 264 beds
Citations1Substantiated1
Palo Alto Post-acute
Palo Alto · 0.5 mi · 66 beds
Citations38Substantiated0
Silver Oaks
Menlo Park · 0.8 mi · 43 beds
Citations3Substantiated3
Contact
Ask Webster House a question
This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.
Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 555156.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction