Town & Country
Santa Ana · 0.1 mi · 328 beds
Citations6Substantiated6
Town & Country
555 EAST MEMORY LANE, Santa Ana, CA, 92706
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 26 deficiencies against Town & Country in Santa Ana, California at its most recent standard inspection on 2025-11-20, 4 of them arising from complaints. Medicare rates it 5 out of 5 overall.
5 / 5Medicare overall rating
96certified beds
26deficiencies at the last inspection — opens the federal record at Medicare.gov0immediate-jeopardy findings on record — opens the federal record at Medicare.gov0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.44
Potential for minimal harmThe least serious band.9
Most recentBEEDDDDDDDDDDDDDDDDB
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2026-03-10 · from a complaint · No actual harm, potential for minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Environmental Deficiencies · F0909 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0605 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies · F0694 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · F0700 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies · F0805 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies · F0806 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies · F0813 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Keep all essential equipment working safely.
Environmental Deficiencies · F0908 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · F0919 · 2025-11-20 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · F0561 · 2025-11-20 · standard survey · No actual harm, potential for minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles3 of 5
StaffingNurse hours per resident, adjusted for how sick residents are5 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS5.47005
Nursing staff turnoverShare of nursing staff who left in a year31.5%
Ownership
Who owns Town & Country
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| TOWN AND COUNTRY MANOR CHRISTIAN & MISSIONARY ALLIANCE | Organization | 100% | since 09/17/1976 |
| THE CHRISTIAN AND MISSIONARY ALLIANCE | Organization | 100% | since 09/17/1976 |
| ADAMS, JOHN | Individual | NOT APPLICABLE | since 09/22/2024 |
| BALDES, KEN | Individual | NOT APPLICABLE | since 04/01/2021 |
| BOLLINS, ROD | Individual | NOT APPLICABLE | since 09/01/2007 |
| CROWNOVER, KEITH | Individual | NOT APPLICABLE | since 04/01/2022 |
| ELLIS, ROBERT | Individual | NOT APPLICABLE | since 09/01/2015 |
| GERLACH, MATTHEW | Individual | NOT APPLICABLE | since 01/01/2022 |
| KIRK, WILFORD | Individual | NOT APPLICABLE | since 04/01/2022 |
| LAMENDOLA, JOSEPH | Individual | NOT APPLICABLE | since 01/01/2015 |
| MORELAND, DAVID | Individual | NOT APPLICABLE | since 01/01/2015 |
| WALKER, KARI | Individual | NOT APPLICABLE | since 04/01/2017 |
Part of the THE CHRISTIAN AND MISSIONARY ALLIANCE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Homewatch Caregivers of Orange
Orange · 0.2 mi
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Eldercare Services Ca, LLC
Santa Ana · 0.3 mi
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Orange Healthcare & Wellness Centre, LLC
Orange · 0.5 mi · 112 beds
Citations79Substantiated0
Maxim Healthcare Services, INC.
Orange · 0.6 mi
CitationsNoneSubstantiated0
Park Plaza
Orange · 0.6 mi · 115 beds
Citations2Substantiated2
Contact
Ask Town & Country a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 555141.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction