The Rehabilitation Center at the Palazzo
Phoenix · 2.2 mi · 60 beds
Citations0Substantiated0
Haven of Phoenix
4202 NORTH 20TH AVENUE, Phoenix, AZ, 85015
Nursing home114 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 8 deficiencies against Haven of Phoenix in Phoenix, Arizona at its most recent standard inspection on 2026-05-06, 2 of them arising from complaints. 1 finding has been recorded at the actual-harm level. Medicare has fined it 1 time, totalling $8,278. CMS currently flags this home for abuse. Medicare rates it 3 out of 5 overall.
3 / 5Medicare overall rating
114certified beds
8deficiencies at the last inspection
0immediate-jeopardy findings on record
1actual-harm findings on record
1federal fines, $8,278
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.19
Potential for minimal harmThe least serious band.0
Most recentEEEDDDDGEDDDDDDEDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2026-05-06 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies · F0644 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · F0697 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2026-05-06 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-12-16 · from a complaint · Actual harm to a resident
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies · F0680 · 2025-01-24 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2025-01-24 · from a complaint · No actual harm, potential for more than minimal harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · F0645 · 2025-01-24 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2025-01-24 · from a complaint · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-09-13 · from a complaint · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2024-08-20 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-08-20 · from a complaint · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2023-09-08 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2023-09-08 · from a complaint · No actual harm, potential for more than minimal harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · F0804 · 2023-09-08 · standard survey · No actual harm, potential for more than minimal harm
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Nutrition and Dietary Deficiencies · F0813 · 2023-09-08 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2023-09-08 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below3 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.22619
Nursing staff turnoverShare of nursing staff who left in a year37.4%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$8,278
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Haven of Phoenix
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| SEASTRAND, JASON | Individual | NOT APPLICABLE | since 06/01/2016 |
| WEST, CHRISTIAN | Individual | NOT APPLICABLE | since 06/01/2016 |
| HAVEN HEALTH PROPERTIES LLC | Organization | NOT APPLICABLE | since 06/01/2016 |
| HAVEN PHOENIX REAL ESTATE LLC | Organization | NOT APPLICABLE | since 06/01/2016 |
| HEALTH GROUP MANAGEMENT LLC | Organization | NOT APPLICABLE | since 11/25/2024 |
| AHMED, BAHALEDIN | Individual | NOT APPLICABLE | since 06/01/2016 |
| FRAGOSO, LINDSAY | Individual | NOT APPLICABLE | since 05/10/2021 |
| GANDHI, HEMANG | Individual | NOT APPLICABLE | since 01/01/2023 |
| GREINER, RUSSELL | Individual | NOT APPLICABLE | since 08/16/2023 |
| KOKER, SHELLY | Individual | NOT APPLICABLE | since 01/05/2026 |
| SEASTRAND, JASON | Individual | NOT APPLICABLE | since 06/01/2016 |
| WEST, CHRISTIAN | Individual | NOT APPLICABLE | since 06/01/2016 |
Part of the HAVEN HEALTH group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Maryland Gardens Post Acute
Phoenix · 2.9 mi · 58 beds
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Camelback Post Acute Care and Rehabilitation
Phoenix · 2.9 mi · 107 beds
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Desert Terrace Healthcare Center
Phoenix · 4.4 mi · 108 beds
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Desert Haven Care Center
Phoenix · 4.6 mi · 115 beds
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Contact
Ask Haven of Phoenix a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 035107.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction