New Horizons Care Center
1111 Lane 12, Lovell, WY, 82431
Yes. Federal inspectors cited 4 deficiencies against New Horizons Care Center in Lovell, Wyoming at its most recent standard inspection on 2025-01-09. 1 finding has been recorded at the actual-harm level. Medicare has fined it 1 time, totalling $7,521. Medicare rates it 5 out of 5 overall.
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
The last 12 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2025-04-02 · from a complaint · No actual harm, potential for more than minimal harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · F0758 · 2025-01-09 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2025-01-09 · standard survey · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2025-01-09 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2025-01-09 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2024-08-28 · from a complaint · Actual harm to a resident
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2024-08-28 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2024-08-28 · from a complaint · No actual harm, potential for more than minimal harm
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies · F0661 · 2023-10-19 · standard survey · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2023-10-19 · standard survey · No actual harm, potential for minimal harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · F0804 · 2022-08-18 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2022-08-18 · standard survey · No actual harm, potential for more than minimal harm
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
What Medicare has fined this home
Who owns New Horizons Care Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| CONNELL, ERIC | Individual | NOT APPLICABLE | since 01/01/2020 |
| WINTERHOLLER, DAVID | Individual | NOT APPLICABLE | since 01/01/2017 |
| CROSBY, BRETT | Individual | NOT APPLICABLE | since 01/01/2004 |
| MATHEWS, MARY | Individual | NOT APPLICABLE | since 02/01/2013 |
| MORRISON, ROBERT | Individual | NOT APPLICABLE | since 05/15/2018 |
| SIMMONS, BENJAMIN | Individual | NOT APPLICABLE | since 01/01/2023 |
| NORTH BIG HORN HOSPITAL DISTRICT | Organization | NOT APPLICABLE | since 03/29/2007 |
| CALDWELL, TROY | Individual | NOT APPLICABLE | since 07/12/1999 |
| CONNELL, ERIC | Individual | NOT APPLICABLE | since 10/06/2020 |
| CALDWELL, TROY | Individual | NOT APPLICABLE | since 12/24/2024 |
| CONNELL, ERIC | Individual | NOT APPLICABLE | since 12/24/2024 |
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 535030.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction