Avalon Healthcare - Tacoma
Tacoma · 1.6 mi · 81 beds
Citations0Substantiated0
Heartwood Extended Healthcare
1649 EAST 72ND, Tacoma, WA, 98404
Nursing home120 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 23 deficiencies against Heartwood Extended Healthcare in Tacoma, Washington at its most recent standard inspection on 2026-03-30. 6 findings have been recorded at the actual-harm level. Medicare has fined it 4 times, totalling $382,661. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
120certified beds
23deficiencies at the last inspection
0immediate-jeopardy findings on record
6actual-harm findings on record
4federal fines, $382,661
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.6
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.74
Potential for minimal harmThe least serious band.2
Most recentGFFEEEDDDDDDDDDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2026-03-30 · standard survey · Actual harm to a resident
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · F0803 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0604 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · F0628 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · F0584 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · F0585 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · F0657 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies · F0676 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · F0685 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · F0688 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · F0697 · 2026-03-30 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are4 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS3.95674
Nursing staff turnoverShare of nursing staff who left in a year42.6%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS4
Total fined$382,661
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one5
Ownership
Who owns Heartwood Extended Healthcare
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| HEARTWOOD OPERATOR HOLDINGS LLC | Organization | 100% | since 04/01/2020 |
| HEARTWOOD REALTY LLC | Organization | NO PERCENTAGE PROVIDED | since 04/01/2020 |
| HEARTWOOD REALTY HOLDINGS LLC | Organization | NOT APPLICABLE | since 04/01/2020 |
| PACIFIC NORTHWEST CONSULTING HOLDINGS LLC | Organization | NOT APPLICABLE | since 04/01/2020 |
| CH HEARTWOOD WASHINGTON HOLDINGS LLC | Organization | NO PERCENTAGE PROVIDED | since 03/03/2025 |
| HEARTWOOD WASHINGTON CARE OPERATIONS HOLDINGS LLC | Organization | NO PERCENTAGE PROVIDED | since 04/01/2020 |
| STOUT, CHRISTINA | Individual | NOT APPLICABLE | since 04/01/2020 |
| CH HEARTWOOD WASHINGTON HOLDINGS LLC | Organization | NOT APPLICABLE | since 04/01/2020 |
| COUVE HEALTHCARE CONSULTING LLC | Organization | NOT APPLICABLE | since 08/31/2023 |
| HEARTWOOD EVERGREEN HEALTHCARE LLC | Organization | NOT APPLICABLE | since 04/01/2020 |
| HEARTWOOD OPERATOR LLC | Organization | NOT APPLICABLE | since 04/01/2020 |
| VERITAS HEALTH SOLUTIONS LLC | Organization | NOT APPLICABLE | since 04/18/2025 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Avamere at Pacific Ridge
Tacoma · 2.7 mi · 102 beds
Citations0Substantiated0
Alaska Gardens Health and Rehabilitation
Tacoma · 3.1 mi · 123 beds
Citations0Substantiated0
Tacoma Nursing and Rehabilitation Center
Tacoma · 3.7 mi · 150 beds
Citations0Substantiated0
Orchard Park Health Care & Rehab Center
Tacoma · 5.7 mi · 147 beds
Citations0Substantiated0
Birch Creek Post Acute & Rehabilitation
Tacoma · 5.7 mi · 124 beds
Citations0Substantiated0
Contact
Ask Heartwood Extended Healthcare a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 505326.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction