Senior Care Records.

Westminster-canterbury of Richmond

1600 WESTBROOK AVE, Richmond, VA, 23227

Nursing home158 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. Federal inspectors cited 4 deficiencies against Westminster-canterbury of Richmond in Richmond, Virginia at its most recent standard inspection on 2024-06-12. Medicare rates it 5 out of 5 overall.

5 / 5Medicare overall rating
158certified beds
4deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found

Every deficiency on record, by how serious CMS judged it

CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.

Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.12
Potential for minimal harmThe least serious band.2
Most recent

The last 14 findings, newest first

Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.

Ensure services provided by the nursing facility meet professional standards of quality.

Resident Assessment and Care Planning Deficiencies · F0658 · 2024-10-30 · from a complaint · No actual harm, potential for more than minimal harm

D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Resident Assessment and Care Planning Deficiencies · F0842 · 2024-10-30 · from a complaint · No actual harm, potential for more than minimal harm

D

Allow residents to self-administer drugs if determined clinically appropriate.

Resident Rights Deficiencies · F0554 · 2024-06-12 · standard survey · No actual harm, potential for more than minimal harm

D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies · F0656 · 2024-06-12 · standard survey · No actual harm, potential for more than minimal harm

D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · F0684 · 2024-06-12 · standard survey · No actual harm, potential for more than minimal harm

D

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Pharmacy Service Deficiencies · F0757 · 2024-06-12 · standard survey · No actual harm, potential for more than minimal harm

D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Quality of Life and Care Deficiencies · F0688 · 2023-05-25 · standard survey · No actual harm, potential for more than minimal harm

D

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Resident Assessment and Care Planning Deficiencies · F0842 · 2023-05-25 · standard survey · No actual harm, potential for more than minimal harm

D

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Resident Rights Deficiencies · F0582 · 2023-05-25 · standard survey · No actual harm, potential for minimal harm

B

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Resident Rights Deficiencies · F0625 · 2023-05-25 · standard survey · No actual harm, potential for minimal harm

B

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Resident Rights Deficiencies · F0625 · 2021-03-25 · standard survey · No actual harm, potential for more than minimal harm

F

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Nutrition and Dietary Deficiencies · F0803 · 2021-03-25 · standard survey · No actual harm, potential for more than minimal harm

F

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · F0812 · 2021-03-25 · standard survey · No actual harm, potential for more than minimal harm

F

Provide care and assistance to perform activities of daily living for any resident who is unable.

Quality of Life and Care Deficiencies · F0677 · 2021-03-25 · standard survey · No actual harm, potential for more than minimal harm

D
Medicare’s own rating

How CMS scores this home

These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.

OverallCombines the three below5 of 5
Health inspectionBased on the last three inspection cycles4 of 5
StaffingNurse hours per resident, adjusted for how sick residents are5 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS4.75235
Nursing staff turnoverShare of nursing staff who left in a year43.8%
Ownership

Who owns Westminster-canterbury of Richmond

Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.

OwnerRoleShareSince
WESTMINSTER CANTERBURY CORPORATIONOrganizationNO PERCENTAGE PROVIDEDsince 10/01/1975
BRANCH BANKING AND TRUST COMPANYOrganizationNOT APPLICABLEsince 12/29/2010
THE BANK OF NEW YORK MELLON TRUST COMPANYOrganizationNOT APPLICABLEsince 11/30/2006
WESTMINSTER CANTERBURY CORPORATIONOrganizationNOT APPLICABLEsince 11/09/2011
BURNS, JOHNIndividualNOT APPLICABLEsince 09/07/2015
GARDNER, RUSSELLIndividualNOT APPLICABLEsince 06/19/2006
MACKALL, TYLERIndividualNOT APPLICABLEsince 11/13/2023
MACKALL, TYLERIndividualNOT APPLICABLEsince 01/01/2025
Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Contact

Ask Westminster-canterbury of Richmond a question

This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.

What is needed

Westminster-canterbury of Richmond has not claimed this page, so there is nobody here to deliver a message to. We will not take your details and sit on them. Call them on 8042646000 — the number is from their licence record.

Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 495096.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction