Heritage Hall-rich Creek
120 OLD VIRGINIA AVENUE, Rich Creek, VA, 24147
Yes. Federal inspectors cited 10 deficiencies against Heritage Hall-rich Creek in Rich Creek, Virginia at its most recent standard inspection on 2024-03-14, 1 of them arising from complaints. Medicare rates it 4 out of 5 overall.
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · F0725 · 2024-03-14 · from a complaint · No actual harm, potential for more than minimal harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · F0756 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · F0810 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2024-03-14 · standard survey · No actual harm, potential for more than minimal harm
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies · F0847 · 2024-03-14 · standard survey · No actual harm, potential for minimal harm
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Administration Deficiencies · F0848 · 2024-03-14 · standard survey · No actual harm, potential for minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2021-12-09 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2021-12-09 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2019-01-28 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · F0690 · 2019-01-28 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2019-01-28 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2019-01-28 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2019-01-28 · standard survey · No actual harm, potential for more than minimal harm
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies · F0622 · 2019-01-28 · standard survey · No actual harm, potential for minimal harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · F0623 · 2019-01-28 · standard survey · No actual harm, potential for minimal harm
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · F0625 · 2019-01-28 · standard survey · No actual harm, potential for minimal harm
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
Who owns Heritage Hall-rich Creek
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| AMERICAN HEALTHCARE LLC | Organization | 100% | since 06/17/2022 |
| HOPKINS, WILLIAM | Individual | NOT APPLICABLE | since 12/30/2013 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 12/30/2013 |
| EAST, THOMAS | Individual | NOT APPLICABLE | since 12/30/2013 |
| GALLANT, CASSANDRA | Individual | NOT APPLICABLE | since 07/11/2024 |
| AMERICAN HEALTHCARE LLC | Organization | NOT APPLICABLE | since 12/03/2024 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 12/30/2013 |
| LAMBERT-MCDANIEL, SHARON | Individual | NOT APPLICABLE | since 06/06/2025 |
| AMERICAN HEALTHCARE LLC | Organization | NOT APPLICABLE | since 12/05/2024 |
| DALTON, ROBERT | Individual | NOT APPLICABLE | since 12/30/2013 |
| EAST, THOMAS | Individual | NOT APPLICABLE | since 04/21/2014 |
| GALLANT, CASSANDRA | Individual | NOT APPLICABLE | since 07/11/2024 |
Part of the HERITAGE HALL group.
Ask Heritage Hall-rich Creek a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 495371.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction