Southeast Nursing & Rehabilitation Center
San Antonio · 2.4 mi · 116 beds
Citations0Substantiated0
Normandy Terrace Nursing & Rehabilitation Center
841 Rice Rd, San Antonio, TX, 78220
Nursing home320 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 28 deficiencies against Normandy Terrace Nursing & Rehabilitation Center in San Antonio, Texas at its most recent standard inspection on 2025-07-25, 28 of them arising from complaints. 6 findings have been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 5 times, totalling $287,359. CMS currently flags this home for abuse. Medicare rates it 1 out of 5 overall.
1 / 5Medicare overall rating
320certified beds
28deficiencies at the last inspection
6immediate-jeopardy findings on record
0actual-harm findings on record
5federal fines, $287,359
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.6
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.41
Potential for minimal harmThe least serious band.2
Most recentEEEDDDDDEDDDDEDJDCEE
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2026-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2026-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2026-05-21 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2026-04-24 · from a complaint · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2026-04-24 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2026-03-20 · from a complaint · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2026-03-20 · from a complaint · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2026-03-20 · from a complaint · No actual harm, potential for more than minimal harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · F0558 · 2026-02-23 · from a complaint · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2026-02-23 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · F0584 · 2026-01-16 · from a complaint · No actual harm, potential for more than minimal harm
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0602 · 2026-01-16 · from a complaint · No actual harm, potential for more than minimal harm
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies · F0627 · 2026-01-16 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-11-25 · from a complaint · No actual harm, potential for more than minimal harm
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies · F0583 · 2025-11-25 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-08-18 · from a complaint · Immediate jeopardy to resident health or safety
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-08-18 · from a complaint · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2025-08-15 · from a complaint · No actual harm, potential for minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2025-07-25 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-07-25 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below1 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are1 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS3.00761
Nursing staff turnoverShare of nursing staff who left in a year95.8%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS5
Total fined$287,359
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one5
Ownership
Who owns Normandy Terrace Nursing & Rehabilitation Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| BOWERS, SEAN | Individual | NOT APPLICABLE | since 07/01/2024 |
| CISNEROS, ALFRED | Individual | NOT APPLICABLE | since 02/18/2008 |
| COBB, TRAVIS | Individual | NOT APPLICABLE | since 10/05/2022 |
| COOPER, STEPHEN | Individual | NOT APPLICABLE | since 11/11/2022 |
| HARDIN, SHERRIE | Individual | NOT APPLICABLE | since 09/04/2024 |
| KERZEE, RICHARD | Individual | NOT APPLICABLE | since 09/24/2007 |
| KORENEK, PATRICIA | Individual | NOT APPLICABLE | since 05/05/2018 |
| SOECHTING, PAUL | Individual | NOT APPLICABLE | since 11/22/2024 |
| STRACK, JOE | Individual | NOT APPLICABLE | since 02/11/2022 |
| HUGGINS, LINDA | Individual | NOT APPLICABLE | since 02/01/2023 |
| WILLIG, ZACHARY | Individual | NOT APPLICABLE | since 01/01/2025 |
| THOMPSON, JOHNNY | Individual | NOT APPLICABLE | since 01/01/2024 |
Part of the CREATIVE SOLUTIONS IN HEALTHCARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Buena Vida Nursing and Rehab-san Antonio
San Antonio · 2.5 mi · 222 beds
Citations0Substantiated0
Pecan Valley Rehabilitation and Healthcare
San Antonio · 2.6 mi · 124 beds
Citations0Substantiated0
Highland Nursing Center
San Antonio · 3.3 mi · 53 beds
Citations0Substantiated0
River City Care Center
San Antonio · 3.9 mi · 92 beds
Citations0Substantiated0
The Rio at Mission Trails
San Antonio · 4.4 mi · 124 beds
Citations0Substantiated0
Contact
Ask Normandy Terrace Nursing & Rehabilitation Center a question
This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.
Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 675823.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction