Senior Care Records.

West Hills Health and Rehab

6801 MIDDLEBROOK PIKE, Knoxville, TN, 37919

Nursing home194 licensed beds0 citations on record
5 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. Federal inspectors cited 5 deficiencies against West Hills Health and Rehab in Knoxville, Tennessee at its most recent standard inspection on 2024-11-15. 2 findings have been recorded at the actual-harm level. Medicare rates it 3 out of 5 overall.

3 / 5Medicare overall rating
194certified beds
5deficiencies at the last inspection
0immediate-jeopardy findings on record
2actual-harm findings on record
0federal fines
What the inspectors found

Every deficiency on record, by how serious CMS judged it

CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.

Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.8
Potential for minimal harmThe least serious band.0
Most recent

The last 10 findings, newest first

Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.

Ensure each resident receives an accurate assessment.

Resident Assessment and Care Planning Deficiencies · F0641 · 2024-11-15 · standard survey · No actual harm, potential for more than minimal harm

D

PASARR screening for Mental disorders or Intellectual Disabilities

Resident Assessment and Care Planning Deficiencies · F0645 · 2024-11-15 · standard survey · No actual harm, potential for more than minimal harm

D

Provide safe and appropriate respiratory care for a resident when needed.

Quality of Life and Care Deficiencies · F0695 · 2024-11-15 · standard survey · No actual harm, potential for more than minimal harm

D

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Pharmacy Service Deficiencies · F0755 · 2024-11-15 · standard survey · No actual harm, potential for more than minimal harm

D

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · F0880 · 2024-11-15 · standard survey · No actual harm, potential for more than minimal harm

D

Provide care and assistance to perform activities of daily living for any resident who is unable.

Quality of Life and Care Deficiencies · F0677 · 2022-02-02 · standard survey · No actual harm, potential for more than minimal harm

D

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Resident Assessment and Care Planning Deficiencies · F0656 · 2019-03-20 · standard survey · Actual harm to a resident

G

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies · F0689 · 2019-03-20 · standard survey · Actual harm to a resident

G

Ensure services provided by the nursing facility meet professional standards of quality.

Resident Assessment and Care Planning Deficiencies · F0658 · 2019-03-20 · standard survey · No actual harm, potential for more than minimal harm

D

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · F0880 · 2019-03-20 · standard survey · No actual harm, potential for more than minimal harm

D
Medicare’s own rating

How CMS scores this home

These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.

OverallCombines the three below3 of 5
Health inspectionBased on the last three inspection cycles4 of 5
StaffingNurse hours per resident, adjusted for how sick residents are1 of 5
Quality measuresResident outcomes reported by the home2 of 5
Nurse hours per resident per dayReported by the home to CMS3.40767
Nursing staff turnoverShare of nursing staff who left in a year77%
Ownership

Who owns West Hills Health and Rehab

Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.

OwnerRoleShareSince
HILLCREST HEALTHCARE COMMUNITIES INCOrganization100%since 07/01/2008
HOME FEDERAL BANK OF TENNESSEEOrganizationNOT APPLICABLEsince 05/16/2013
BOWERS, JONATHANIndividualNOT APPLICABLEsince 07/24/2023
DIBERNARDO, BRUCEIndividualNOT APPLICABLEsince 07/01/2021
LEPLEY, BONNIEIndividualNOT APPLICABLEsince 08/16/2021
WHITLOCK, KEVINIndividualNOT APPLICABLEsince 07/01/2021
WHITLOCK, KEVINIndividualNOT APPLICABLEsince 07/01/2021
Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Contact

Ask West Hills Health and Rehab a question

This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.

What is needed

West Hills Health and Rehab has not claimed this page, so there is nobody here to deliver a message to. We will not take your details and sit on them. Call them on 8655887661 — the number is from their licence record.

Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 445501.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction