Otterbein Portage Valley
20311 PEMBERVILLE RD, Pemberville, OH, 43450
Yes. Federal inspectors cited 7 deficiencies against Otterbein Portage Valley in Pemberville, Ohio at its most recent standard inspection on 2025-06-18, 4 of them arising from complaints. 1 finding has been recorded at the actual-harm level. Medicare rates it 4 out of 5 overall.
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2026-04-15 · from a complaint · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2026-04-15 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2025-06-18 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2025-06-18 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · F0697 · 2025-06-18 · from a complaint · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2025-06-18 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-06-18 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2025-03-04 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-03-04 · from a complaint · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2025-03-04 · from a complaint · No actual harm, potential for more than minimal harm
Give the resident's representative the ability to exercise the resident's rights.
Resident Rights Deficiencies · F0551 · 2025-01-23 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2024-09-10 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0607 · 2024-09-10 · from a complaint · No actual harm, potential for minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2024-07-23 · from a complaint · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2024-05-30 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2024-05-30 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2023-08-07 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2022-11-28 · standard survey · Actual harm to a resident
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · F0919 · 2022-11-28 · standard survey · No actual harm, potential for more than minimal harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · F0558 · 2022-11-28 · standard survey · No actual harm, potential for more than minimal harm
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
Who owns Otterbein Portage Valley
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| OTTERBEIN LSC, LLC | Organization | 100% | since 01/01/2016 |
| OTTERBEIN HOME | Organization | 100% | since 12/01/2021 |
| BARBEE, DANIEL | Individual | NOT APPLICABLE | since 12/01/2021 |
| BENEDICT, JUDY | Individual | NOT APPLICABLE | since 01/01/2024 |
| BOWLUS, MARILYN | Individual | NOT APPLICABLE | since 01/01/2014 |
| GODFREY, MIKE | Individual | NOT APPLICABLE | since 01/01/2024 |
| HINDS, NORRIS | Individual | NOT APPLICABLE | since 04/01/2021 |
| KYLLO, THOMAS | Individual | NOT APPLICABLE | since 01/01/2015 |
| LOAR, TARA | Individual | NOT APPLICABLE | since 01/01/2025 |
| MCKIBBIN, KATIE | Individual | NOT APPLICABLE | since 01/01/2023 |
| POWELL, ANGIE | Individual | NOT APPLICABLE | since 11/24/2014 |
| STEPHENSON, JOHN | Individual | NOT APPLICABLE | since 08/09/1982 |
Part of the OTTERBEIN SENIORLIFE group.
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 365571.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction