Senior Care Records.

Hanover Healthcare Center

435 AVIS AVENUE NW, Massillon, OH, 44646

Nursing home125 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?

Yes. Federal inspectors cited 13 deficiencies against Hanover Healthcare Center in Massillon, Ohio at its most recent standard inspection on 2026-03-17, 8 of them arising from complaints. 4 findings have been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 2 times, totalling $84,143. Medicare rates it 2 out of 5 overall.

2 / 5Medicare overall rating
125certified beds
13deficiencies at the last inspection
4immediate-jeopardy findings on record
0actual-harm findings on record
2federal fines, $84,143
What the inspectors found

Every deficiency on record, by how serious CMS judged it

CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.

Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.4
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.51
Potential for minimal harmThe least serious band.2
Most recent

The last 20 findings, newest first

Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nutrition and Dietary Deficiencies · F0812 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

F

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Quality of Life and Care Deficiencies · F0689 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

E

Provide safe and appropriate respiratory care for a resident when needed.

Quality of Life and Care Deficiencies · F0695 · 2026-03-17 · standard survey · No actual harm, potential for more than minimal harm

E

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

Nutrition and Dietary Deficiencies · F0805 · 2026-03-17 · standard survey · No actual harm, potential for more than minimal harm

E

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Resident Rights Deficiencies · F0584 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Resident Assessment and Care Planning Deficiencies · F0644 · 2026-03-17 · standard survey · No actual harm, potential for more than minimal harm

D

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Resident Assessment and Care Planning Deficiencies · F0655 · 2026-03-17 · standard survey · No actual harm, potential for more than minimal harm

D

Provide care and assistance to perform activities of daily living for any resident who is unable.

Quality of Life and Care Deficiencies · F0677 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Provide activities to meet all resident's needs.

Quality of Life and Care Deficiencies · F0679 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Quality of Life and Care Deficiencies · F0698 · 2026-03-17 · standard survey · No actual harm, potential for more than minimal harm

D

Provide and implement an infection prevention and control program.

Infection Control Deficiencies · F0880 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Make sure that a working call system is available in each resident's bathroom and bathing area.

Environmental Deficiencies · F0919 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Environmental Deficiencies · F0921 · 2026-03-17 · from a complaint · No actual harm, potential for more than minimal harm

D

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Nursing and Physician Services Deficiencies · F0725 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

E

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Resident Rights Deficiencies · F0580 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D

Respond appropriately to all alleged violations.

Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Quality of Life and Care Deficiencies · F0676 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Quality of Life and Care Deficiencies · F0684 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Quality of Life and Care Deficiencies · F0688 · 2025-06-25 · from a complaint · No actual harm, potential for more than minimal harm

D
Medicare’s own rating

How CMS scores this home

These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.

OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are2 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.2415
Nursing staff turnoverShare of nursing staff who left in a year51%
Penalties

What Medicare has fined this home

FinesCivil money penalties imposed by CMS2
Total fined$84,143
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one2
Ownership

Who owns Hanover Healthcare Center

Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.

OwnerRoleShareSince
CONSOLIDATED OP CO., LLCOrganization100%since 05/01/2020
CONSOLIDATED HEALTH HOLDINGS, LLCOrganizationNO PERCENTAGE PROVIDEDsince 05/01/2020
CONSOLIDATED HEALTH LLCOrganizationNO PERCENTAGE PROVIDEDsince 05/01/2020
NE BAKER HOLDINGS, LLCOrganizationNO PERCENTAGE PROVIDEDsince 05/01/2020
THE STEPHEN L. ROSEDALE 2012 SPOUSAL TRUSTOrganizationNO PERCENTAGE PROVIDEDsince 06/28/2005
ROMEO, DOMINICIndividualNOT APPLICABLEsince 04/01/2023
STOLTZ, CHARLESIndividualNOT APPLICABLEsince 06/28/2005
WILHEIM, RONALDIndividualNOT APPLICABLEsince 06/28/2005
AVIS (OHIO) MGMT CO., LLCOrganizationNOT APPLICABLEsince 06/28/2005
GROVES, DONNAIndividualNOT APPLICABLEsince 04/14/2023
HOFFMAN, SCOTTIndividualNOT APPLICABLEsince 01/13/2025
KIBISU, PHILIPIndividualNOT APPLICABLEsince 03/27/2025

Part of the COMMUNICARE HEALTH group.

Nearby

Other licensed providers within six miles

Listed by distance. Nobody paid to appear here and the order is not for sale.

Contact

Ask Hanover Healthcare Center a question

This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.

What is needed

Hanover Healthcare Center has not claimed this page, so there is nobody here to deliver a message to. We will not take your details and sit on them. Call them on 3308371741 — the number is from their licence record.

Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 365292.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction