Penfield Place
Penfield · 3.1 mi · 48 beds
Citations0Substantiated0
Highlands Living Center
500 Hahnemann Trail, Pittsford, NY, 14534
Nursing home122 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 10 deficiencies against Highlands Living Center in Pittsford, New York at its most recent standard inspection on 2025-02-19, 2 of them arising from complaints. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
122certified beds
10deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.18
Potential for minimal harmThe least serious band.1
Most recentDDEEEDDDDDEEEEDDEDB
The last 19 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2026-05-28 · from a complaint · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2026-05-28 · from a complaint · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · F0919 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · F0921 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-02-19 · standard survey · No actual harm, potential for more than minimal harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · F0692 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies · F0836 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Provide or obtain dental services for each resident.
Quality of Life and Care Deficiencies · F0791 · 2023-06-09 · standard survey · No actual harm, potential for more than minimal harm
Report COVID19 data to residents and families.
Infection Control Deficiencies · F0885 · 2021-09-02 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2021-09-02 · standard survey · No actual harm, potential for more than minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2021-09-02 · standard survey · No actual harm, potential for minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are2 of 5
Quality measuresResident outcomes reported by the home2 of 5
Nurse hours per resident per dayReported by the home to CMS3.55423
Nursing staff turnoverShare of nursing staff who left in a year60.3%
Ownership
Who owns Highlands Living Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| BUSARI, SAMUEL | Individual | NOT APPLICABLE | since 07/14/2021 |
| GARRETT, ELIZABETH | Individual | NOT APPLICABLE | since 01/01/2011 |
| HALL, WILLIAM | Individual | NOT APPLICABLE | since 01/01/2011 |
| LATELLA, ROBERT | Individual | NOT APPLICABLE | since 01/01/2011 |
| MAGEE, ROBBIE | Individual | NOT APPLICABLE | since 01/01/2011 |
| MCCANN, ROBERT | Individual | NOT APPLICABLE | since 10/01/2012 |
| RIORDAN, MICHAEL | Individual | NOT APPLICABLE | since 01/01/2011 |
| VANSTRYDONCK, GERALD | Individual | NOT APPLICABLE | since 01/01/2011 |
| YALE, ELIZABETH | Individual | NOT APPLICABLE | since 07/31/2023 |
| STRONG PARTNERS HEALTHSYSTEM, INC | Organization | NOT APPLICABLE | since 03/16/1995 |
| BUSARI, SAMUEL | Individual | NOT APPLICABLE | since 07/14/2021 |
| NICHOLAS, NIRMALA | Individual | NOT APPLICABLE | since 07/07/2003 |
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
The Friendly Home
Rochester · 3.2 mi · 200 beds
Citations0Substantiated0
Crest Manor Living and Rehabilitation Center
Fairport · 3.5 mi · 80 beds
Citations0Substantiated0
Fairport Rehabilitation and Nursing Center
Fairport · 3.7 mi · 196 beds
Citations0Substantiated0
Aaron Manor Rehabilitation and Nursing Center
Fairport · 4.1 mi · 140 beds
Citations0Substantiated0
Jewish Home of Rochester
Rochester · 4.6 mi · 362 beds
Citations0Substantiated0
Contact
Ask Highlands Living Center a question
This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.
Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 335786.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction