Complete Care at Holiday City
Toms River · 2.3 mi · 180 beds
Citations0Substantiated0
Complete Care at Arbors
1750 ROUTE 37 WEST, Toms River, NJ, 08757
Nursing home120 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 8 deficiencies against Complete Care at Arbors in Toms River, New Jersey at its most recent standard inspection on 2025-03-27, 1 of them arising from complaints. Medicare rates it 4 out of 5 overall.
4 / 5Medicare overall rating
120certified beds
8deficiencies at the last inspection
0immediate-jeopardy findings on record
0actual-harm findings on record
0federal fines
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.21
Potential for minimal harmThe least serious band.1
Most recentEEEDDDDDEDDDDDDCEDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · F0677 · 2025-03-27 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · F0698 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · F0755 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2025-03-27 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2024-05-17 · standard survey · No actual harm, potential for more than minimal harm
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies · F0655 · 2024-05-17 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-05-17 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · F0686 · 2024-05-17 · from a complaint · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2024-05-17 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2024-05-17 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2024-05-17 · from a complaint · No actual harm, potential for more than minimal harm
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies · F0577 · 2024-05-17 · standard survey · No actual harm, potential for minimal harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · F0584 · 2022-05-11 · standard survey · No actual harm, potential for more than minimal harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · F0558 · 2022-05-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2022-05-11 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2022-05-11 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below4 of 5
Health inspectionBased on the last three inspection cycles3 of 5
StaffingNurse hours per resident, adjusted for how sick residents are2 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.16549
Nursing staff turnoverShare of nursing staff who left in a year49.5%
Ownership
Who owns Complete Care at Arbors
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| NJ OC HOLDCO OPCO II LLC | Organization | 100% | since 09/01/2019 |
| EEF CAPITAL LLC | Organization | NO PERCENTAGE PROVIDED | since 09/01/2019 |
| NJ OC MEZZCO OPCO LLC | Organization | NO PERCENTAGE PROVIDED | since 09/01/2019 |
| PEACE CAPITAL LLC | Organization | NO PERCENTAGE PROVIDED | since 09/01/2019 |
| SCHLAFF, BENNY | Individual | NO PERCENTAGE PROVIDED | since 09/01/2019 |
| SCHLAFF, NACHUM | Individual | NO PERCENTAGE PROVIDED | since 09/01/2019 |
| HOCH, ROBERT | Individual | NOT APPLICABLE | since 09/01/2019 |
| STEIN, SHALOM | Individual | NOT APPLICABLE | since 09/01/2019 |
| STEIN, SHALOM | Individual | NOT APPLICABLE | since 09/01/2019 |
| HOCH, ROBERT | Individual | NOT APPLICABLE | since 09/01/2019 |
| ISSA, MOUSA | Individual | NOT APPLICABLE | since 09/01/2019 |
| MERCADO, WANDA | Individual | NOT APPLICABLE | since 09/01/2019 |
Part of the COMPLETE CARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Aristacare at Manchester
Manchester · 2.4 mi · 165 beds
Citations0Substantiated0
Childrens Specialized Hospital Toms River
Toms River · 3.0 mi · 26 beds
Citations0Substantiated0
Hampton Ridge Healthcare and Rehabilitation
Toms River · 3.0 mi · 204 beds
Citations0Substantiated0
Shore Gardens Rehabilitation and Nursing Center
Toms River · 3.3 mi · 149 beds
Citations0Substantiated0
Community Medical Center Tcu
Toms River · 3.5 mi · 25 beds
Citations0Substantiated0
Contact
Ask Complete Care at Arbors a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 315333.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction