The Elms Center
Milford · 0.3 mi · 52 beds
Citations0Substantiated0
Crestwood Center
40 CROSBY STREET, Milford, NH, 03055
Nursing home82 licensed beds0 citations on record
1 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 3 deficiencies against Crestwood Center in Milford, New Hampshire at its most recent standard inspection on 2025-12-18. 1 finding has been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 1 time, totalling $15,646. Medicare rates it 4 out of 5 overall.
4 / 5Medicare overall rating
82certified beds
3deficiencies at the last inspection
1immediate-jeopardy findings on record
0actual-harm findings on record
1federal fines, $15,646
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.1
Actual harmA resident was harmed, but not placed in immediate danger.0
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.8
Potential for minimal harmThe least serious band.4
Most recentDDCJEEDDDDCBB
The last 13 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-12-18 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-12-18 · standard survey · No actual harm, potential for more than minimal harm
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies · F0838 · 2025-12-18 · standard survey · No actual harm, potential for minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2024-06-26 · from a complaint · Immediate jeopardy to resident health or safety
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · F0725 · 2024-01-30 · from a complaint · No actual harm, potential for more than minimal harm
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies · F0801 · 2024-01-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · F0561 · 2024-01-30 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2024-01-30 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2024-01-30 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-01-30 · from a complaint · No actual harm, potential for more than minimal harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · F0868 · 2024-01-30 · standard survey · No actual harm, potential for minimal harm
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · F0582 · 2024-01-30 · standard survey · No actual harm, potential for minimal harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · F0679 · 2024-01-30 · standard survey · No actual harm, potential for minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below4 of 5
Health inspectionBased on the last three inspection cycles3 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.36808
Nursing staff turnoverShare of nursing staff who left in a year43.1%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$15,646
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Crestwood Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| HARBORSIDE NEW HAMPSHIRE LIMITED PARTNERSHIP | Organization | 100% | since 05/01/2019 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GEN OPERATIONS I LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GEN OPERATIONS II LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HEALTHCARE INC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HEALTHCARE LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| GENESIS HOLDINGS LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| HARBORSIDE HEALTHCARE LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| HARBORSIDE TOLEDO BUSINESS LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| SUN HEALTHCARE GROUP INC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| SUNBRIDGE HEALTHCARE LLC | Organization | NO PERCENTAGE PROVIDED | since 05/01/2019 |
| WHITMAN, ARNOLD | Individual | NO PERCENTAGE PROVIDED | since 05/01/2019 |
Part of the GENESIS HEALTHCARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Contact
Ask Crestwood Center a question
This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.
Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 305061.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction