Courville at Manchester
Manchester · 2.4 mi · 76 beds
Citations0Substantiated0
Hackett Hill Healthcare Center
191 HACKETT HILL ROAD, Manchester, NH, 03102
Nursing home70 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 5 deficiencies against Hackett Hill Healthcare Center in Manchester, New Hampshire at its most recent standard inspection on 2026-04-24, 2 of them arising from complaints. 1 finding has been recorded at the actual-harm level. Medicare has fined it 1 time, totalling $8,278. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
70certified beds
5deficiencies at the last inspection
0immediate-jeopardy findings on record
1actual-harm findings on record
1federal fines, $8,278
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.11
Potential for minimal harmThe least serious band.3
Most recentFDDGDDDDDBDDDBB
The last 15 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-04-24 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2026-04-24 · standard survey · No actual harm, potential for more than minimal harm
Provide appropriate foot care.
Quality of Life and Care Deficiencies · F0687 · 2026-04-24 · standard survey · No actual harm, potential for more than minimal harm
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies · F0635 · 2025-12-17 · from a complaint · Actual harm to a resident
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-12-17 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Keep all essential equipment working safely.
Environmental Deficiencies · F0908 · 2025-03-13 · standard survey · No actual harm, potential for more than minimal harm
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · F0582 · 2025-03-13 · standard survey · No actual harm, potential for minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2024-04-02 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2024-04-02 · standard survey · No actual harm, potential for more than minimal harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · F0761 · 2024-04-02 · standard survey · No actual harm, potential for more than minimal harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · F0685 · 2024-04-02 · standard survey · No actual harm, potential for minimal harm
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · F0732 · 2024-01-09 · from a complaint · No actual harm, potential for minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are4 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.75001
Nursing staff turnoverShare of nursing staff who left in a year34.4%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$8,278
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Hackett Hill Healthcare Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| 191 HACKETT HILL ROAD OPERATIONS LLC | Organization | 100% | since 11/01/2014 |
| FC-GEN OPERATIONS INVESTMENT LLC | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GEN OPERATIONS I LLC | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GEN OPERATIONS II LLC | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GENESIS HEALTHCARE INC | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| GENESIS HEALTHCARE LLC | Organization | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| GENESIS HOLDINGS LLC | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| GENESIS NH HOLDINGS LLC | Organization | NO PERCENTAGE PROVIDED | since 11/01/2014 |
| GENESIS OPERATIONS LLC | Organization | NO PERCENTAGE PROVIDED | since 11/01/2014 |
| SUN HEALTHCARE GROUP INC | Organization | NO PERCENTAGE PROVIDED | since 03/02/2015 |
| WHITMAN, ARNOLD | Individual | NO PERCENTAGE PROVIDED | since 12/01/2012 |
| BERG, MICHAEL | Individual | NOT APPLICABLE | since 12/01/2012 |
Part of the GENESIS HEALTHCARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Mount Carmel Rehabilitation and Nursing Center
Manchester · 3.3 mi · 122 beds
Citations0Substantiated0
Maple Leaf Health Care Center
Manchester · 3.3 mi · 114 beds
Citations0Substantiated0
Hillsborough County Nursing Home
Goffstown · 3.4 mi · 300 beds
Citations0Substantiated0
Saint Teresa Rehabilitation & Nursing Center
Manchester · 3.9 mi · 51 beds
Citations0Substantiated0
Goffstown Nursing and Rehab Center
Goffstown · 4.0 mi · 41 beds
Citations0Substantiated0
Contact
Ask Hackett Hill Healthcare Center a question
This page has not been claimed, so messages sent here would reach nobody. Call them instead — we take no commission either way, so we have no reason to steer you anywhere.
Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 305038.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction