Heritage Manor Health & Rehab
Bossier City · 0.9 mi · 64 beds
Citations0Substantiated0
Pilgrim Manor Skilled Nursing and Rehabilitation
1524 Doctors Drive, Bossier City, LA, 71111
Nursing home155 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 8 deficiencies against Pilgrim Manor Skilled Nursing and Rehabilitation in Bossier City, Louisiana at its most recent standard inspection on 2026-02-25, 2 of them arising from complaints. 5 findings have been recorded at the immediate-jeopardy level, the most serious CMS uses, meaning a resident was placed in immediate danger. Medicare has fined it 3 times, totalling $186,253. CMS currently flags this home for abuse. Medicare rates it 1 out of 5 overall.
1 / 5Medicare overall rating
155certified beds
8deficiencies at the last inspection
5immediate-jeopardy findings on record
1actual-harm findings on record
3federal fines, $186,253
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.5
Actual harmA resident was harmed, but not placed in immediate danger.1
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.16
Potential for minimal harmThe least serious band.0
Most recentEEDDDDGDEEEEJJLLKDEE
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · F0759 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · F0657 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · F0692 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-02-25 · standard survey · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2025-09-03 · from a complaint · Actual harm to a resident
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2025-09-03 · from a complaint · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2024-12-17 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2024-12-17 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2024-12-17 · standard survey · No actual harm, potential for more than minimal harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · F0851 · 2024-12-17 · standard survey · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2024-12-04 · from a complaint · Immediate jeopardy to resident health or safety
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-12-04 · from a complaint · Immediate jeopardy to resident health or safety
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-08-01 · from a complaint · Immediate jeopardy to resident health or safety
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies · F0835 · 2024-08-01 · from a complaint · Immediate jeopardy to resident health or safety
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · F0726 · 2024-08-01 · from a complaint · Immediate jeopardy to resident health or safety
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies · F0585 · 2024-04-24 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2024-01-31 · standard survey · No actual harm, potential for more than minimal harm
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies · F0640 · 2024-01-31 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below1 of 5
Health inspectionBased on the last three inspection cycles1 of 5
StaffingNurse hours per resident, adjusted for how sick residents are1 of 5
Quality measuresResident outcomes reported by the home3 of 5
Nurse hours per resident per dayReported by the home to CMS3.40469
Nursing staff turnoverShare of nursing staff who left in a year69.3%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS3
Total fined$186,253
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one4
Ownership
Who owns Pilgrim Manor Skilled Nursing and Rehabilitation
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| SDB HOLDINGS | Organization | 100% | since 04/01/2019 |
| BAUDER, WILLIAM | Individual | NOT APPLICABLE | since 04/01/2019 |
| BOULWARE, DOUGLAS | Individual | NOT APPLICABLE | since 04/01/2019 |
| BOULWARE, STEVEN | Individual | NOT APPLICABLE | since 04/01/2019 |
| PRIORITY MANAGEMENT GROUP, LLC | Organization | NOT APPLICABLE | since 04/01/2019 |
| BAUDER, WILLIAM | Individual | NOT APPLICABLE | since 04/01/2019 |
| BOULWARE, STEVEN | Individual | NOT APPLICABLE | since 04/01/2019 |
| PRIORITY MANAGEMENT GROUP, LLC | Organization | NOT APPLICABLE | since 04/16/2025 |
| PROGRESSIVE REHAB SOLUTIONS, LLC | Organization | NOT APPLICABLE | since 01/01/2023 |
| ADAMS, ANGELA | Individual | NOT APPLICABLE | since 09/19/2018 |
| ALMOND, JAMES | Individual | NOT APPLICABLE | since 04/18/2025 |
| ANGELO, MICHAEL | Individual | NOT APPLICABLE | since 04/17/2025 |
Part of the PRIORITY MANAGEMENT group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Adira Medical Resort
Bossier City · 3.1 mi · 77 beds
Citations0Substantiated0
Northwest Louisiana Veterans Home
Bossier City · 3.2 mi · 8 beds
Citations0Substantiated0
Highland Place Rehab and Nursing Center
Shreveport · 3.4 mi · 227 beds
Citations0Substantiated0
Cypress Point Nursing & Rehabilitation Center
Bossier City · 3.9 mi · 142 beds
Citations0Substantiated0
Harmony House Nursing and Rehabilitation Center, I
Shreveport · 4.3 mi · 115 beds
Citations0Substantiated0
Contact
Ask Pilgrim Manor Skilled Nursing and Rehabilitation a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 195594.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction