Pike Creek Nursing & Rehabilitation Center
Wilmington · 1.3 mi · 177 beds
Citations0Substantiated0
Complete Care at Brackenville LLC
100 ST. CLAIRE DRIVE, Hockessin, DE, 19707
Nursing home104 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 9 deficiencies against Complete Care at Brackenville LLC in Hockessin, Delaware at its most recent standard inspection on 2025-02-14, 5 of them arising from complaints. 2 findings have been recorded at the actual-harm level. Medicare has fined it 1 time, totalling $16,801. Medicare rates it 4 out of 5 overall.
4 / 5Medicare overall rating
104certified beds
9deficiencies at the last inspection
0immediate-jeopardy findings on record
2actual-harm findings on record
1federal fines, $16,801
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.39
Potential for minimal harmThe least serious band.0
Most recentEDDDEDDDDGEEEEDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2026-03-05 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-09-15 · from a complaint · No actual harm, potential for more than minimal harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · F0658 · 2025-09-15 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · F0760 · 2025-09-15 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies · F0565 · 2025-02-14 · standard survey · No actual harm, potential for more than minimal harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · F0554 · 2025-02-14 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2025-02-14 · standard survey · No actual harm, potential for more than minimal harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · F0700 · 2025-02-14 · standard survey · No actual harm, potential for more than minimal harm
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · F0725 · 2025-02-14 · from a complaint · No actual harm, potential for more than minimal harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · F0689 · 2024-02-02 · from a complaint · Actual harm to a resident
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · F0725 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · F0804 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies · F0809 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · F0550 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · F0554 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2024-02-02 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below4 of 5
Health inspectionBased on the last three inspection cycles3 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home5 of 5
Nurse hours per resident per dayReported by the home to CMS3.85289
Nursing staff turnoverShare of nursing staff who left in a year51.9%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS1
Total fined$16,801
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one1
Ownership
Who owns Complete Care at Brackenville LLC
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| PC DE OPCOS LLC | Organization | 100% | since 06/01/2021 |
| PC WTA OPCO HOLDCO LLC | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| SMS 2021 TRUST | Organization | NO PERCENTAGE PROVIDED | since 06/01/2021 |
| STEIN, SHALOM | Individual | NOT APPLICABLE | since 06/01/2021 |
| WELLTOWER INC | Organization | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Individual | NOT APPLICABLE | since 06/01/2021 |
| STEIN, SHALOM | Individual | NOT APPLICABLE | since 06/01/2021 |
| COX, VICKIE | Individual | NOT APPLICABLE | since 06/01/2021 |
| DIFILIPO, REBECCA | Individual | NOT APPLICABLE | since 01/30/2022 |
| INGLIS, RONALD | Individual | NOT APPLICABLE | since 06/01/2021 |
| MANSFIELD, MELISSA | Individual | NOT APPLICABLE | since 06/01/2021 |
| RASTOGI, RITU | Individual | NOT APPLICABLE | since 06/01/2021 |
Part of the COMPLETE CARE group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Willowbrooke Court at Cokesbury Village
Hockessin · 2.3 mi · 10 beds
Citations0Substantiated0
Regal Heights Healthcare & Rehab Center
Hockessin · 2.9 mi · 172 beds
Citations0Substantiated0
Encore at Parkside
Newark · 4.4 mi · 110 beds
Citations0Substantiated0
Coral Springs Rehab & Healthcare
Wilmington · 4.5 mi · 169 beds
Citations0Substantiated0
Excelcare at Newark LLC
Newark · 5.4 mi · 101 beds
Citations0Substantiated0
Contact
Ask Complete Care at Brackenville LLC a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 085042.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction