West Covina Medical Center D/P SNF
West Covina · 0.3 mi · 33 beds
Citations0Substantiated0
West Covina Healthcare Center
850 S. SUNKIST AVE., West Covina, CA, 91790
Nursing home97 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 15 deficiencies against West Covina Healthcare Center in West Covina, California at its most recent standard inspection on 2025-12-05, 4 of them arising from complaints. 3 findings have been recorded at the actual-harm level. Medicare has fined it 3 times, totalling $78,978. Medicare rates it 3 out of 5 overall.
3 / 5Medicare overall rating
97certified beds
15deficiencies at the last inspection
0immediate-jeopardy findings on record
3actual-harm findings on record
3federal fines, $78,978
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.3
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.43
Potential for minimal harmThe least serious band.4
Most recentDDDEEEDDDDDDBBEDEEEE
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2026-05-07 · from a complaint · No actual harm, potential for more than minimal harm
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies · F0573 · 2026-04-23 · from a complaint · No actual harm, potential for more than minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2026-01-02 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · F0552 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0605 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · F0641 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · F0695 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · F0881 · 2025-12-05 · standard survey · No actual harm, potential for more than minimal harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · F0756 · 2025-12-05 · standard survey · No actual harm, potential for minimal harm
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Environmental Deficiencies · F0912 · 2025-12-05 · standard survey · No actual harm, potential for minimal harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · F0684 · 2025-07-25 · from a complaint · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2024-12-27 · from a complaint · No actual harm, potential for more than minimal harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · F0558 · 2024-10-03 · standard survey · No actual harm, potential for more than minimal harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · F0578 · 2024-10-03 · standard survey · No actual harm, potential for more than minimal harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · F0693 · 2024-10-03 · standard survey · No actual harm, potential for more than minimal harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · F0700 · 2024-10-03 · standard survey · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below3 of 5
Health inspectionBased on the last three inspection cycles3 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS4.01202
Nursing staff turnoverShare of nursing staff who left in a year40.4%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS3
Total fined$78,978
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one5
Ownership
Who owns West Covina Healthcare Center
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| AG FACILITIES OPERATIONS, LLC | Organization | 100% | since 08/11/2003 |
| IRA E SMEDRA LIVING TRUST | Organization | 48% | since 08/11/2017 |
| WIN WIN ENTERPRISES, LLC | Organization | 48% | since 08/11/2003 |
| BALTAZAR, EILEEN | Individual | NOT APPLICABLE | since 02/07/2022 |
| VIDALES, MIGUEL | Individual | NOT APPLICABLE | since 03/01/2021 |
| CAMBRIDGE HEALTHCARE SERVICES LLC | Organization | NOT APPLICABLE | since 10/01/2013 |
| BALTAZAR, EILEEN | Individual | NOT APPLICABLE | since 02/07/2022 |
| BUTENKO, JULIE | Individual | NOT APPLICABLE | since 07/24/2023 |
| CAPELA, HEIDI | Individual | NOT APPLICABLE | since 04/03/2023 |
| HASSELL, LANCE | Individual | NOT APPLICABLE | since 04/25/2022 |
| LUTZ, LINDA | Individual | NOT APPLICABLE | since 02/01/2012 |
| MANOJO, SHEILA | Individual | NOT APPLICABLE | since 11/11/2024 |
Part of the CAMBRIDGE HEALTHCARE SERVICES group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Berger, INC. DBA Aveanna Healthcare
West Covina · 0.3 mi
CitationsNoneSubstantiated0
Reputable Home Care LLC
West Covina · 0.3 mi
CitationsNoneSubstantiated0
Amada Senior Care San Dimas Ca
West Covina · 0.4 mi
CitationsNoneSubstantiated0
West Haven Healthcare
West Covina · 0.4 mi · 99 beds
Citations0Substantiated0
Victoria Care Center
Baldwin Park · 0.6 mi · 49 beds
Citations0Substantiated0
Contact
Ask West Covina Healthcare Center a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 055992.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction