Palmcrest Grand Residence
Long Beach · 0.0 mi · 262 beds
Citations23Substantiated20
Pacific Villa, INC
3501 CEDAR AVENUE, Long Beach, CA, 90807
Nursing home95 licensed beds0 citations on record
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. Federal inspectors cited 22 deficiencies against Pacific Villa, INC in Long Beach, California at its most recent standard inspection on 2026-02-27, 7 of them arising from complaints. 2 findings have been recorded at the actual-harm level. Medicare has fined it 3 times, totalling $41,809. CMS currently flags this home for abuse. Medicare rates it 2 out of 5 overall.
2 / 5Medicare overall rating
95certified beds
22deficiencies at the last inspection
0immediate-jeopardy findings on record
2actual-harm findings on record
3federal fines, $41,809
What the inspectors found
Every deficiency on record, by how serious CMS judged it
CMS grades each finding from A to L on two axes: how badly residents were affected, and how many. These are its bands, not ours. The figures cover every standard and complaint survey on record, which is a longer window than the rating cycle above.
Immediate jeopardyA resident was placed in immediate danger. The most serious band CMS uses.0
Actual harmA resident was harmed, but not placed in immediate danger.2
Potential for more than minimal harmNo resident was harmed, but the failing could have caused it.76
Potential for minimal harmThe least serious band.1
Most recentFEEDDDDDDDDDDDDDDDDD
The last 20 findings, newest first
Each is the federal requirement the home was found not to meet, in CMS’s own wording, with the tag number so it can be looked up against the inspection report.
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies · F0790 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · F0812 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0605 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0607 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0610 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies · F0676 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · F0679 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · F0685 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · F0697 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · F0726 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · F0757 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · F0842 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Implement a program that monitors antibiotic use.
Infection Control Deficiencies · F0881 · 2026-02-27 · standard survey · No actual harm, potential for more than minimal harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · F0580 · 2025-12-16 · from a complaint · No actual harm, potential for more than minimal harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · F0656 · 2025-12-16 · from a complaint · No actual harm, potential for more than minimal harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0600 · 2025-12-04 · from a complaint · No actual harm, potential for more than minimal harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · F0609 · 2025-12-04 · from a complaint · No actual harm, potential for more than minimal harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · F0880 · 2025-12-04 · from a complaint · No actual harm, potential for more than minimal harm
Medicare’s own rating
How CMS scores this home
These stars are Medicare’s, not ours — we publish no rating of our own. They are reproduced here because they are part of the public record.
OverallCombines the three below2 of 5
Health inspectionBased on the last three inspection cycles2 of 5
StaffingNurse hours per resident, adjusted for how sick residents are3 of 5
Quality measuresResident outcomes reported by the home4 of 5
Nurse hours per resident per dayReported by the home to CMS4.06307
Nursing staff turnoverShare of nursing staff who left in a year36.7%
Penalties
What Medicare has fined this home
FinesCivil money penalties imposed by CMS3
Total fined$41,809
Payment denials and other penaltiesMedicare refusing to pay for new admissions is the usual one3
Ownership
Who owns Pacific Villa, INC
Nursing homes are frequently owned through layers of companies, and the name over the door is rarely the one that holds the licence. This is the ownership CMS has on file.
| Owner | Role | Share | Since |
|---|---|---|---|
| PACIFIC VILLA INC | Organization | NO PERCENTAGE PROVIDED | since 12/08/2014 |
| THE PALMS REAL ESTATE, LLC | Organization | NO PERCENTAGE PROVIDED | since 12/08/2014 |
| NELSON, WILLIAM | Individual | NOT APPLICABLE | since 12/08/2014 |
| ROLLINS, VICKI | Individual | NOT APPLICABLE | since 12/08/2014 |
| NELSON, WILLIAM | Individual | NOT APPLICABLE | since 12/08/2014 |
| ROLLINS, VICKI | Individual | NOT APPLICABLE | since 04/28/2026 |
| NELSON, WILLIAM | Individual | NOT APPLICABLE | since 12/08/2014 |
| ROLLINS, VICKI | Individual | NOT APPLICABLE | since 12/08/2014 |
| NELSON, WILLIAM | Individual | NOT APPLICABLE | since 12/08/2014 |
| ROLLINS, VICKI | Individual | NOT APPLICABLE | since 12/08/2014 |
| NELSON, WILLIAM | Individual | NOT APPLICABLE | since 12/08/2014 |
| ROLLINS, VICKI | Individual | NOT APPLICABLE | since 12/08/2014 |
Part of the ROLLINS-NELSON HEALTHCARE MANAGEMENT group.
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Long Beach Healthcare Center
Long Beach · 0.1 mi · 154 beds
Citations0Substantiated0
Regent Villa Retirement Home
Long Beach · 0.1 mi · 188 beds
Citations2Substantiated2
Pacific Care Nursing Center
Long Beach · 0.2 mi · 99 beds
Citations0Substantiated0
Vista Del Mar Senior Living
Long Beach · 0.2 mi · 300 beds
Citations21Substantiated19
Miray Life Care
Long Beach · 0.3 mi · 6 beds
CitationsNoneSubstantiated0
Contact
Ask Pacific Villa, INC a question
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Source: Centers for Medicare & Medicaid Services, Nursing Home Care Compare. Retrieved 2026-07-29. Facility number 056313.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction