Complaint Investigation Report

415601052-1-30-2026-14-AS-ACON-DR2UNZ-20260206144442

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BRUNO RO , 851 TRAEGER AVE., SUITE 360

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/10/2025 and conducted by Evaluator Komal Curley

COMPLAINT CONTROL NUMBER: 14-AS-20251210090250

Staff did not ensure facility was free from pests

**This is an amended copy of the report that was issued on January 8, 2026. An amended copy of LIC9099 will be provided during visit on January 30, 2026.**

On January 8, 2026, Licensing Program Analyst (LPA) Komal Curley conducted an unannounced complaint visit to deliver the findings for the above allegation. LPA met with Acting Administrator, Nick Catalano and explained the purpose of the visit.

During the investigation, LPA interviewed staff, observed the facility and reviewed documents. According to the staff interviewed, they denied that the facility has had any cockroaches, bed-bugs, or mice. Based on interviews and documents reviewed, the facility has had a contract with a third-party pest control company since 2020 that comes out to the facility once a month to inspect and treat the inside and outside of the facility. Based on the pest control invoices reviewed, there has not been any sightings of pests inside or outside the facility.

Based on the above information, the Department has found that this allegation to be UNFOUNDED, meaning that this allegation was false, could not have happened and/or is without a reasonable basis. Report is reviewed with Acting Administrator, Nick Catalano and a copy is provided.