Complaint Investigation Report

During the first week or so of client's admission to facility, staff were unable to brush her hair piece, as client refused to take it off. This was reported in writing to CCLD on 1/8/2020. Appraisals and care plan are maintained and reviewed. Logs for staff to initial when assisting clients with showers and bowel and urine output are also maintained and reviewed. Other than client's early resistance to hygiene assistance, responsible party had no concerns that staff neglected to meet her hygiene needs.

Client complained of leg pain on 1/4/20 and staff observed bruises on client's leg on 1/6/20. However, there is no evidence that staff notified MD, responsible party and administrator until 1/7/20; faxed or scanned notification to MD is dated 1/7/20, with request for pain medication. It cannot be confirmed that staff reported client's complaint of pain prior to 1/7/20.

Although these allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore, allegations are UNSUBSTANTIATED.