Complaint Investigation Report

receives monthly extermination services. LPA Williams toured the facility and did not observe any indications that rodents were present in the facility. LPA Williams also reviewed invoices from extermination company in which it was not indicated that rodent activity was observed.

In regards to allegation #3, LPA Williams interviewed S1, S2, and S3 who all stated that facility staff was in constant contact with R1's physician for a change in condition. S2 and S3 denied that R1's physician advised facility staff to send R1 to the hospital. S2 and S3 stated that R1's physician advised the facility to make changes to R1's diet to address R1's change in condition. S2, S3, and S4 stated that R1 was experiencing a decline in health for months prior to passing. LPA Williams reviewed documentation in which it appeared that facility staff were in constant communication with R1's physician and R1 was often seen for medical attention. LPA Williams also interviewed S2 and S3 in regards to R2. Both S2 and S3 stated that R2 also experienced a decline in health and was placed on hospice by the family. S2 and S3 stated that the facility sought medical attention from the hospice agency as needed. LPA Williams reviewed documentation in which it appeared that R2 was often seen for medical attention for numerous reasons.

Based on evidence obtained during today’s visit, LPA has determined that the above allegation is UNSUBSTANTIATED; meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.