Complaint Investigation Report

Additionally, on 06/30/2025 the licensing department received an additional allegation that alleges staff are mismanaging medications. Per interviews, 6 out of the 6 staff stated all medications are dispensed and given as needed to residents in care. Interviews with residents revealed 8 out of the 8 residents stating they have no issues with their medication administration or medications in general.

Based on the evidence gathered during today’s investigation, the allegations listed above are deemed UNSUBSTANTIATED. A finding that the complaints are UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted and this report (LIC9099) were discussed and provided to Administrator Melanie Niez.